ServiceRocket

We’re a tech-enabled services company, founded in Palo Alto in 2001. We serve thousands of enterprises, including Atlassian, Salesforce, and Meta. For over two decades, we’ve been an Atlassian partner, offering services, training, and software.

We hold several Atlassian partner designations: Platinum Solution Partner Enterprise, Training Partner, Cloud Migration Specialized Partner, and IT Service Management Specialized Partner. Our offerings include Managed Services, Licensing, Migration, Implementation, Advisory, and Apps Engineering for platforms like Atlassian and Miro. We also provide Platform Services and Tech-Enabled Support.

We help businesses streamline infrastructure, drive innovation, and accelerate growth by optimizing and implementing Atlassian solutions and building Centers of Excellence. We operate from 10 office locations with over 300 “Rocketeers” globally. We serve more than 4,000 active customers with ²⁴⁄₇ support. Our team includes over 50 Atlassian Certified Rocketeers and 11 ‘ACE’ Experts.

Our core values are: Delight the Customer, Share the Knowledge, Build Process to Drive Outcomes, Think Team, and Talk Straight. Our commitment, “We’ve got your back,” extends to our partners, customers, and employees. Customer success is our central focus.

Our global culture emphasizes collaboration and innovation, with over 300 “Rocketeers” from more than 18 nationalities collaborating across Asia, Australia, Europe, North and South America. We aim to cultivate a culture that reduces anxiety and promotes productivity.

We offer a flexible hybrid work model, utilizing our global offices and collaboration tools. Our employees, referred to as “Rocketeers,” are organized into teams like Tech Consultant, Support Engineer, Engineering, and Product Manager. We also have a Crew Member Program for independent consultants who partner with us for project-based opportunities.

Our employees recognize us, with 94% recommending the company and giving positive feedback about our welcoming environment, leadership, engaging work, opportunities, culture, and work-life balance.

We provide various employee benefits, including a “Share the fruit program” that involves profit sharing when we grow. Employees can also participate in company ownership through stock options.

We offer health insurance for employees and their families, as well as retirement plan/funds saving options that vary by location. Our “Career pathways program” supports horizontal, vertical, or other forms of career growth. Employees receive generous monthly fixed allowances, including Rockettoria, Scholarship & Learning, Tech Choice (allowing them to use their own technology and receive payment or be supplied a company computer), and Wellness allowances.

We also offer generous Paid Time Off (PTO) in addition to one cultural heritage and community day.