Job description
Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.
Join us to do the best work of your career, solving meaningful problems with remarkable teams.
Greenhouse is looking for a Senior Customer Success Manager to join our team!
Greenhouse is the world’s fastest-growing enterprise talent acquisition suite - and our Customer Success team is a key driver of that growth. We are strategic partners to our customers, helping them drive and adopt talent acquisition and recruiting best practices within their organisations.
You’ll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the post-implementation customer journey.
Who will love this job
- A project manager – you thrive on working with a team of cross-functional partners (Account Management, Technical Support, Professional Services, Product, Customer Marketing) through key engagements and customer achievements
- An educator – you’re a coach to customers on structured hiring practices, workflows, and Greenhouse’s product suite
- A technical specialist – you have a strong desire to learn and share knowledge with key contacts and end-users
- A collaborator – you will partner closely with our internal sales team to help customers through initial buying, expansion, and renewal processes
- An entrepreneur – you’re excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologies
What you’ll do
- Manage a book of customers of Enterprise customers in the UK & Ireland
- Be a hiring coach and strategic partner to our customers
- Establish relationships high and wide throughout our customers’ organisations
- Communicate critical customer concerns and opportunities internally
- Identify upsell opportunities and work with Account Management to renew customer contracts
You should have
- 3+ years of experience in an Enterprise customer-facing role across Customer Success and/or Account Management
- Experience collaborating with a large cross-functional account team
- Background in SaaS, a plus
Applicants must be legally eligible to work in the United Kingdom as of the start date chosen by the Company.
The anticipated closing date for applications is August 19th, 2025
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Who we are
At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.
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Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [email protected].
Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.
