Job description
Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About the Role
As a Senior DevOps Engineer, you will be responsible for designing, implementing, and maintaining our cloud infrastructure, CI/CD pipelines, and automation frameworks. You will work closely with other Platform and DevOps, product, security, data, and ML engineers to ensure smooth deployments, high availability, secure and cost-effective infrastructure, and optimal system performance.
Our product engineering teams deploy to production more than 20 times a week on average using trunk-based development. We currently work in Scrumban-style 2-week sprints. Our teams work hybrid (required if in NY) and remotely across time zones but are available during core meeting hours (12PM to 5PM EST).
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and profoundly impact millions of lives, apply today.
Responsibilities
- Architect, build, and maintain AWS cloud infrastructure using Terragrunt and OpenTofu (Terraform).
- Develop and optimize CI/CD pipelines in GitHub Actions to streamline deployments and improve developer productivity.
- Automate infrastructure provisioning, monitoring, and scaling using tools like Bash, Golang, and Python.
- Implement security best practices across infrastructure and pipelines, including IAM, networking, and HIPAA compliance controls.
- Work alongside product engineering teams to deliver services that require new foundational platform capabilities.
- Drive reliability, scalability, observability, security, and cost-efficiency improvements across our deployed services.
- Provide options around key initiatives and break down work into visible and achievable milestones, delivering incremental value.
- Mentor and train other engineers throughout the organization and seek to continually improve architecture and processes
- Improve developer velocity and happiness by identifying and abstracting common functionality and listening to feedback from the rest of engineering.
- Participate in on-call rotations to ensure system availability and timely incident resolution.
Requirements
- 4+ years of experience in a DevOps, Platform, SRE, or Cloud Engineering role.
- 3+ years of expertise with AWS services (ECS Fargate, Lambda, S3, Aurora, SQS, Eventbridge, EC2, ECR, etc.).
- Strong proficiency in Terraform/OpenTofu for infrastructure as code.
- Solid experience with Linux system administration, networking, and security best practices.
- Proficiency with tools like Bash, Python, or Golang.
- Experience with CI/CD tools like GitHub Actions, GitLab CI, or Jenkins.
- Strong understanding of containerization (Docker) and orchestration tools.
- Experience with observability, monitoring, and logging tools such as Datadog, Honeycomb, Prometheus, Grafana, Loki, Sumologic, and OpsGenie.
- Proven track record of breaking down large problems and delivering incremental value to meet deadlines while providing options for long-term improvements.
- Passion for automation, scalability, and building secure, cost-effective, self-healing systems.
- Experience in handling security incidents, system outages, and performance degradations, including root cause analysis and post-mortem documentation.
- Hands-on experience participating in an on-call rotation, responding to and resolving critical infrastructure and application issues promptly.
- Strong communication and problem-solving skills and ability to work in a fast-paced startup environment.
- Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.
Nice-to-Have
- Experience with large cloud or monolith to microservices migrations.
- MLOps experience with AWS Sagemaker.
- Knowledge of backend development in Python, Typescript, or Golang.
- Familiarity with AI-enabled developer productivity tooling.
- Background in SDET or QA.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $150,000 and $200,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our Values
Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
Congruence: Stay curious & heed the evidence.
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
Commitment: Act with urgency & don’t give up.
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Our clients don’t give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
