Senior Director Governance Operations

Job description

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast.  Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview

We are seeking a dynamic Senior Director, Governance Operations focused on product and growth initiatives across our entire Governance product portfolio that accelerate customer acquisition, expansion, and retention.  Sitting at the intersection of strategy, product, marketing, sales, and customer success, this role requires a systems thinker who can distill complex product capabilities into market-winning strategies, partner with business leaders to identify areas of business weakness and opportunities, deliver with operational precision, connect the dots between cross-functional teams.

Reporting directly to the General Manager of the Governance business, this role will lead the strategy and operations initiatives for our Governance solutions. This role will collaborate closely with cross-functional teams, including Product Management, Product Marketing, Sales, Customer Success and our other business units, to identify key growth levers, optimize customer journeys, and scale successful client engagement strategies.

Playing a pivotal role in shaping the future of our portfolio, this is a unique opportunity for a growth-minded leader who thrives in fast-paced environments and is passionate about using data-driven insights to unlock market potential.

Key Responsibilities

Strategic Leadership & Vision:

• Support the GM and Product Leaders in developing comprehensive go-to-market and market entry strategies across our entire software portfolio and all market segments (SMB, mid-market, enterprise), industries and geographies. Partner with cross-functional teams to execute strategies & drive impact
• Develop comprehensive business cases for major strategic initiatives and capital investments, including market opportunity assessment, competitive analysis, financial modeling, and risk evaluation to support executive decision-making
• Identify and evaluate corporate development, strategic partnership, and business development opportunities aligned with growth objectives, partnering with our corporate development team on deal evaluation and integration planning
• Conduct ongoing competitive benchmarking and industry trend analysis to identify emerging market opportunities, competitive threats, and strategic positioning gaps that inform product roadmap and go-to-market decisions
• Partner with cross-functional teams to lead annual and quarterly strategic planning processes, including market assessment, competitive positioning analysis, and strategic priority setting across the Governance business unit
• Drive AI-first initiatives by identifying opportunities to integrate AI into product and GTM strategy to deliver superior market insights and accelerated decision-making

Go-to-Market Excellence:

• Contribute to P&L planning and forecasting processes, providing market-driven insights to support revenue targets and investment decisions
• Partner cross-functionally on pricing strategy optimization and revenue model innovation initiatives to maximize market penetration while driving sustainable growth
• Develop and present ROI analysis for strategic initiatives, growth investments, and market expansion opportunities to ensure efficient capital allocation

Growth & Product Adoption:

• Identify, develop and execute comprehensive revenue growth strategies that span the entire customer lifecycle from acquisition to expansion
• Design and implement growth experiments, measuring impact and iterating based on performance data
• Drive product adoption initiatives across existing customer base to increase revenue per customer
• Design and optimize customer journey experiences to improve conversion and expansion metrics
• Lead pricing strategy and packaging decisions to maximize market penetration and revenue growth
• Partner with Sales and Customer Success teams to develop scalable product adoption playbooks for client expansion and retention

Business Unit Leadership & Development:

• Serve as a member of our Governance Leadership team and help us build a high-performing team by overseeing the team in establishing team goals, KPIs, and performance standards aligned with business objectives
• Foster a culture of data-driven decision making, rapid experimentation, and continuous learning
• Develop team capabilities in competitive analysis, customer research, and growth marketing
• Proactively identify opportunities to leverage AI for competitive advantage, demonstrates comfort with emerging AI technologies, and lead by example in adopting AI tools to enhance team productivity and strategic decision-making

Qualifications

• 10+ years of experience developing and executing product strategies, including a proven track record of crafting go-to-market (GTM) strategies and driving revenue growth
• Excellent written and verbal communication skills, with the ability to present complex concepts in a clear and compelling way
• Ability to excel in a dynamic environment and balance multiple priorities
• Strong creative, problem solving, and strategic thinking abilities
• Demonstrated ability to organize and prioritize work to drive results on-time, with high quality
• Experience integrating AI tools into marketing workflows and strategic planning processes
• Exceptional critical thinking, analytical, and quantitative skills
• Proven experience leading and managing teams
• Previous experience with our target personas (general council, corporate secretary, legal ops, CFO and internal audit) and/or experience in the governance or entity management industries strongly preferred

U.S pay range

$173,000—$250,000 USD

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.