Director of Technical Program Management

Job description

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As Director of Technical Program Management, you will lead the planning and execution of major product initiatives across Bloomreach’s Engagement and Discovery platforms. You’ll drive cross-functional alignment between product, engineering, and go-to-market teams—ensuring timely, high-quality releases that support our business priorities.

In this role, you’ll operationalize product delivery by building scalable workflows, streamlining processes, and developing reporting mechanisms that enhance visibility and accountability. You’ll also serve as a key liaison to Revenue, Marketing, and Customer Success teams to ensure organizational readiness and successful product adoption.

To succeed, you’ll need to lead a global team, influence across functions, and bring clarity and momentum to complex initiatives—all while operating in a fast-moving, agile environment. This is a high-impact leadership role for someone who can drive execution at scale while helping shape the future of the TPM function at Bloomreach.

Your responsibilities will include:

• Define and Scale the TPM Function: Shape and evolve the charter for the Technical Program Management function at Bloomreach, aligning it with the company’s strategic objectives and product development needs.
• Drive Cross-Functional Alignment: Lead the initiation of complex programs by aligning stakeholders on vision, business outcomes, and scope. Establish clear program structures, milestones, and governance processes to ensure successful execution.
• Own Program Delivery: Act as the central driver for strategic initiatives—removing blockers, resolving cross-functional issues, and ensuring timely delivery of business-critical outcomes. Be the connective tissue across Product, Engineering, and Go-to-Market teams.
• Lead Agile Delivery at Scale: Partner closely with Product and Engineering leadership to guide teams through the full software delivery lifecycle, applying Agile best practices to drive velocity, quality, and iterative progress.
• Partner with Executive Leadership: Build strong, trust-based relationships with functional heads and executive stakeholders. Serve as a thought partner to help drive prioritization, resource alignment, and transparency across initiatives.
• Build and Develop a High-Performing Team: Hire, mentor, and scale a team of Program Managers. Foster a culture of ownership, continuous improvement, and impact-driven execution. Support individual growth and career development.
• Enable Programmatic Excellence: Coach your team in defining program success metrics, establishing execution plans, and managing risk and dependencies proactively. Raise the bar on program delivery standards across the organization.
• Engage Globally: Travel periodically to our global product development hubs (U.S., Europe, India) to strengthen cross-site alignment, conduct in-person workshops, and reinforce a globally consistent execution culture.
• Influence and Inspire: Operate as a strategic leader across the product and technology organization. Contribute to org-wide planning, challenge the status quo, and help shape the future of our platform and operating model.

You have the following experience and qualities:

Experience & Leadership

• 10+ years of experience leading complex, cross-functional product development programs in a B2B SaaS environment.
• 5+ years of experience managing and growing high-performing TPM teams, with a demonstrated ability to lead through influence and direct ownership.
• Proven experience managing B2B SaaS programs that span platforms and applications leveraging them, including managing cross-functional dependencies between multiple teams/product lines.
• Proven track record of driving large-scale programs end-to-end—from concept to delivery—in high-growth, dynamic environments.

Technical & Operational Acumen

• Strong understanding of the SaaS business model and associated product development lifecycle, including recurring revenue models, platform thinking, and customer success metrics.
• Deep familiarity with modern software development practices, agile methodologies, and tools; able to tailor processes to fit different product and engineering teams.
• Adept at learning and engaging with technical domains quickly and deeply; can translate between engineering, product, and business perspectives.

Execution & Problem Solving

• Exceptional analytical, problem-solving, and decision-making skills with a bias for action and data-informed judgment.
• History of being hands-on and detail-oriented while maintaining a strategic, big-picture view.
• Comfortable toggling between high-level strategy and ground-level execution, depending on what the situation demands.

Communication & Influence

• Outstanding communication skills—both written and verbal—with experience presenting to and influencing executive stakeholders.
• Proven ability to build trusted partnerships across product, engineering, design, customer success, and business leadership.
• Experience facilitating complex discussions, resolving ambiguity, and driving alignment across teams with diverse goals and perspectives.

Leadership & Culture

• Leads by example; demonstrates high integrity, resilience, and a collaborative mindset.
• Track record of mentoring and developing TPMs and cross-functional team members.
• Strong sense of ownership and accountability; operates with a startup mentality inside larger organizations.

Education

• Bachelor’s degree in a technical or related field, or equivalent practical experience.

Your success story will be:

• In 30 days, you will understand our context, meet all the key stakeholders and get to know the company.
• In 60 days, you will craft your program management charter, priorities for the team, and work with R&D on driving the release delivery process.
• In 90 days, you will have a point of view on how to better organize the PMO function at Bloomreach and what changes you want to make going forward.

More things you’ll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what’s ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.⁴⁄₅ rating. The Bloomreach Comparably page Culture score is even higher at 4.⁹⁄₅

Personal Development:

• We have a People Development Program – participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program – with counselors – is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company’s success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

• We reward & celebrate work anniversaries – Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn’t suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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