Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb creates opportunities for millions of Hosts to build a business, develop connections with guests and Hosts, and positively impact local communities. The strength of the global Host community sets Airbnb apart. We keep Hosts at the center of everything we do. The Airbnb Community team treats Hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies.
The Difference You Will Make:
The Senior Host Education Lead is an experienced leader who will drive the creation and execution of educational programs that inspire and empower our hosts to deliver the highest quality stays—and more in the future as Airbnb’s platform grows. This role will collaborate across functions to drive the scoping, strategy, execution, and implementation of global education initiatives that support the onboarding, continuous learning, and development of Airbnb hosts. Clearly aligned with our highest-priority company goals, these initiatives often take the form of scalable education—in-product content, webinars, workshops, articles, in-person sessions, or online toolkits—that cater to diverse learning styles and cultural contexts.
A Typical Day:
- Lead the end-to-end strategy, definition, and execution of scaled host education initiatives with cross-functional partners, ensuring alignment with Airbnb’s highest-priority goals.
- Drive the strategic design and development of high-quality, on-brand educational content—including webinars, videos, articles, in-product content, and toolkits—grounded in host insights and data.
- Drive program planning, resource allocation, and sequencing for large-scale initiatives, proactively identifying risks, removing obstacles, and formulating viable solutions.
- Lead cross-functional collaboration with teams including Product, Marketing, Design, Policy, and Customer Support to ensure the work delivers on education goals and is aligned with business objectives and brand values.
- Provide clear, succinct communication of project status, resource utilization, and performance metrics for cross-functional partners and senior/executive leadership.
- Drive programs to completion by facilitating regular status and design review meetings, ensuring stakeholder alignment, documenting key decisions, tracking action items, and getting executive leadership alignment.
- Optimize program effectiveness by aligning goals to key performance indicators (KPIs) and continuously iterating based on data-driven insights.
- Partner with Community Directors and cross-functional teams to refine collective goals, roadmaps, and operational models.
- Cultivate and foster strong cross-functional relationships in order to manage and influence stakeholder collaboration
- Mentor and support junior team members
Your Expertise:
- 12+ years of experience in Consulting, Strategy, Marketing, Education, or Program Management
- Proven track record of leading multiple cross-functional strategic initiatives and driving impactful results in a matrixed organization.
- Strategic thinker with the ability to seamlessly zoom out to align educational programs with broader business goals and zoom in to ensure every detail is thoughtfully executed.
- Strong data and analytics acumen, leveraging insights to drive decision-making and optimize program impact.
- Exceptional written and verbal communication skills, with experience engaging diverse audiences, including executive leadership and external partners.
- Expertise in navigating ambiguity, making timely decisions, influencing partners, and aligning stakeholders around clear priorities.
- Demonstrated ability to manage operationally complex projects at scale, balancing competing priorities and optimizing resources across cross-functional teams.
- Experience working in global, multicultural environments, designing inclusive educational programs with cultural sensitivity.
- Deep connection to Airbnb’s mission and a passion for fostering Connection and Belonging.
- Background in leading innovative programs / campaigns for scaled learning and behavior change.
- Background in establishing systems: experience developing processes where little exists, and demonstrated flexibility to get things done.
- Functional or technical expertise in designing and developing educational experiences, such as writing, video, graphic design, workshops/webinars, podcast/audio, course or curriculum development, digital products, community design, or interactive experiences is a plus.
Functional or technical expertise in designing and developing educational experiences, such as writing, video, graphic design, workshops/webinars, podcast/audio, course or curriculum development, digital products, community design, or interactive experiences is a plus.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We’ll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$188,000—$235,000 USD
