Job description
Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
We are looking for a Senior Client Success Manager (m/f/d) to join our CSM-DACH-Team.
The ideal candidate will have strong service standards, technical affinity, enjoy customer & team interaction, and collaborate effectively with various departments within the company. If you also live and show ownership and possess a keen understanding of customer needs, business opportunities, as well as the ability to see the bigger picture and embrace new challenges, this might the perfect position for you, and we are looking forward to your application!
Your Key Responsibilities:
- Accountable for assigned Client’s overall success with D&B: Driving Adoption & Value Realisation, Growth of D&B footprint, Client Satisfaction and Supporting renewals
- Work closely with D&B Sales/Client Success Leaders to categorize client engagement opportunities based on risk, spend and growth opportunity and coordinate Post-Sales Teams to deliver all services covered by the contractual agreement
- Mature interpersonal skills and expertise to actively engage and influence CIOs, CTOs, and senior stakeholders, to action and deliver measurable improvements to their organizations, to create/deliver a D&B solution value plan to ensure their business goals are achieved
- Independently network and own service relationship with your client community via Face-to-Face
- Design meaningful Metrics and KPIs to evidence value (ROI) from client investment in D&B solutions and accountable for reporting to internal/external stakeholders
- Deliver external service reviews (preferably Face-to-Face) to review solution adoption, progress key initiatives and assess client sentiment
- Actively contribute to Strategic Account Planning by sharing intelligence from service relationship with Sales Peers
- Lead development of the future service engagement plan (covering T-Minus Retention planning, Value Initiatives, growth enablement and competitor displacement)
- Develop specialist industry knowledge relevant to your client base to advise on industry dynamics/trends, peer best practices and how best to utilize D&B solutions
- Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation / get well plan
Your Experience:
- Minimum of eight years of experience working with large global clients dealing with data and analytics delivered via highly technical solutions
- Solid customer success or account servicing experience with complex, enterprise solutions
- Proven track record in delivering retention results through successful Client success engagements
- Strong collaboration and influencing skills are critical to the success of this role
- Client-centric approach, with good commercial instincts
- The ability to build and maintain relationships with Clients and internal stakeholders
- Excellent listening, presentation and communication skills at all business levels and displays effective interpersonal skills
- Innovative thinker who is willing to look at new ways to achieve stated objectives
- Self-starter who can work independently, enjoys solving problems and executing against plans
- Strong service management and project management skills
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
- Sound industry-specific, user-related MS Office and IT skills
- Business fluent in written and spoken English and German.
What we offer:
- A team at eye level that is success-oriented, helpful and eager to learn
- Professional and interdisciplinary development opportunities: Access to (international) training and further education programs
- Internal promotion opportunities and the chance to move to other areas of the company and learn new skills
- A structured, practiced and appreciative feedback culture
- Flexible working hours and the option of remote working
- •An innovative office space in the One-Tower Frankfurt from 2024 for progressive collaboration (www.one-frankfurt.de)
- 30 days’ vacation plus various special leave options and anniversary bonuses
- “Do Good” donation program to make donations to specific institutions with the support of D&B
- Refer a friend program
- Company pension scheme with our partner “Gothaer”
- Wellhub membership for a flexible & discounted selection of gyms and wellness offers
- Subsidized ”Deutschland-Job-Ticket”
- Subsidized workplace safety glasses
- And, of course, an individual onboarding
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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