Job description
Overview
Momos is a rapidly growing startup headquartered in APAC and the US, building AI for Customers at Every Location. . Momos is the AI Customer Copilot for Multi-location brands , and works with your favorite brandsglobally, such as Firehouse Subs, Shake Shack, and Baskins Robbins. Momos powers the entire customer stack for 20,000 locations worldwide, and is backed by top-tier investors.
About the Role:
As a Senior HR Manager, you will take the lead in shaping and executing our people strategy across a globally distributed workforce. You’ll own the HR function end-to-end—from recruitment and compliance to employee experience and culture—while working closely with leadership to scale and strengthen our organization. This role is ideal for someone who enjoys solving complex HR problems, thrives in fast-paced environments, and brings both operational rigor and strategic thinking.
This is a Malaysia–based role, ideal for someone who has helped scale startups from Series A to D. While this position begins as an individual contributor, it comes with the growth opportunity to lead and manage a team.
Key Responsibilities:
Talent Acquisition & Onboarding
- Drive end-to-end hiring processes, from job scoping to offer rollouts, ensuring high-quality and timely recruitment aligned with business needs.
- Manage an Applicant Tracking System (ATS) to streamline hiring operations.
- Oversee seamless onboarding experiences that set up new hires for success.
Global HR Operations & Compliance
- Manage HR operations across multiple regions including UAE, Southeast Asia, India, the US, and Singapore, ensuring local compliance and alignment with company policies.
- Set up and maintain legal HR frameworks in new markets, including company entity formation, labor law compliance, and benefits administration.
- Administer payroll processes through in-house systems and Employer of Record (EOR) partners for a global workforce.
People Programs & Culture
- Design and lead performance management cycles, including OKR alignment, appraisal processes, and continuous feedback mechanisms.
- Roll out initiatives that promote diversity, equity, and inclusion and enhance employee engagement and retention.
- Leverage employee feedback and data to design competitive compensation structures and improve workplace experience.
HR Operations & Crisis Management
- Act as the first responder for HR operational issues, resolving them quickly while balancing compliance and empathy.
- Own HR policy development, documentation, and consistent implementation across the organization.
Strategic HR Initiatives
- Collaborate with leadership on organization design, workforce planning, and change management strategies.
- Lead planning and execution of company-wide events, offsites, and culture-building initiatives.
Cross-functional Collaboration
- Partner with Finance, Legal, and Tech teams to streamline payroll audits, visa processes, HR systems integrations, and more.
- Communicate clearly and empathetically with employees during organizational updates, transitions, or crises.
4–7 years of experience in HR, with strong exposure to both strategic and hands-on HR operations in high-growth environments.
Deep knowledge of international labor laws, especially in the UAE, SEA, the US and India.
Experience working with EOR providers and managing multi-country payroll.
Proficiency in HR tools like HRIS and ATS platforms.
Excellent interpersonal and communication skills, with the ability to build trust and influence stakeholders.
Highly organized, adaptable, and comfortable working in a fast-changing, globally distributed setup.
Private medical insurance
Flexible paid time off and remote-friendly work culture
Fast-tracked career growth opportunities
Participation in industry conferences and global events
Global travel medical insurance and discretionary team trips
Collaborative and international team culture
Cultural Values
- Mission-driven and fast-paced, entrepreneurial environment.
- A collaborative and flat company culture.
- Comprehensive private health insurance.
- Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
- Cross-cultural team bonding/networking.
- Love Food? Join our Team!
Equal Opportunity:
Momos is an equal-opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.
