Job description
ZigZag is looking for a Senior IT Systems Support Engineer to join our team!
Key Responsibilities
- You will provide support and triage for all systems by troubleshooting problems, configuring hardware and
software, implementing backup processes, and assessing systems for upgrades or replacement.
- Setup, deploy and maintain ICT systems including PCs, mobile devices, Unified Endpoint Management
console, IoT devices, security programs etc.
Ensuring assets register is complete and up to date as per audit and internal requirements
Manage on-boarding/off-boarding processes with the scripted automatic provisioning and de-provisioning of
employee’s software, hardware and access levels using third party external IdPand Directory services such as
LDAP and Active Directory protocols.
Conduct regular access reviews and IT asset auditing.
Maintain accurate and detailed IT documentation and procedures.
Maintain email security configurations and evaluate email-based attack vectors utilising SPF, DKIM, and DMARC protocols.
Maintain TXT records on DNS Hosted Zones to ensure records remain current and relevant.
Take part in PCI-DSS and ISO27001 audit interviews.
Deploy scripted (code) and non-scripted (no-code) secure configurations to endpoints via Unified Endpoint
Management Console.
- Design, create, and implement data protection and information security rules to prevent data egress from
enterprise systems.
Investigate new technology for Zai to consider and participate in projects as required.
Work with the Snr Business Systems Manager as required to provide backup for any Admin work on Zai
Business Systems.
Motivating the team to achieve organisational goals.
Enabling team members to achieve completion of task to meet the SLA’s for internal IT team
Conducting training, shadowing new hires and cross training for team members to maximise their potential.
Educating team members to enhance their skillset, assist them improve their capabilities, product knowledge and process knowledge
Competencies
Must have the ability to work independently with a minimal amount of supervision.
Must have a clearly demonstrated ability to solve problems quickly and efficiently.
Proficient at using systematic debugging to diagnose all issues within the scope of their domain
Drives monitoring solutions on the IT Infrastructure and Services and implements alerting where possible
Understands their team’s domain at a high level and can gather sufficient context to work productively within it
Has expertise in a portion of the IT Team’s Systems and/or domain
Consistently looks to automate tasks in a way that is aligned with the overall IT architecture
Approaches all IT Operations work with a security lens. Actively looks for security vulnerabilities both in the system configurations and when providing peer reviews
Reviews tasks critically, ensures all requirements are in place and the tasks are appropriately sized for frequent
testing and incremental delivery
Ensures tasks prioritisation is correct, any dependencies are noted
Effectively handles risk, change, and uncertainty within their personal scope of work. Decides and acts
responsibly in their work with their team without always having the total picture
Anticipates and communicates blockers and delays to their work before they require escalation. Ensures expectations within their team are clarified between all parties involved
Delivers praise and constructive feedback inside and outside their team
Actively seeks out feedback from their teammates and Team Lead, works to use feedback that they receive as a tool for growth
Shares their knowledge frequently with their teammates and contributes to their team’s documentation
Watches out for opportunities to share knowledge and encourages others to do the same
Required:
A Bachelor’s degree in Computer Science or a related field OR 3 years equivalent industry experience
Experience with MacOS, iOS, Android, and Microsoft Windows 10+, Google Workspace, and associated Unified Endpoint Management software (e.g. JamfPro, MobileIron, Kandji, WorkspaceONE, JumpCloud etc.)
Experience in Confluence, Jira, and Atlassian.
Experience with industry-leading AV software (e.g. BitDefender, CrowdStrike etc.)
Experience with shell command languages such bash, PowerShell, zsh etc.
Experience in Identity Access Management
Excellent English communication skills that enable you to speak to anyone within the organisation from C- Level to front line staff
Desired:
- IT qualifications or technical experience in the area of IoT, BYOD would be a plus, particularly the security
elements of wireless-networked portable IT and working knowledge of Jira;
- Technology-focused but not blinkered: we are looking for someone who appreciates both the technical and
non-technical aspects of IT and security, particularly the business and commercial side;
