Job description
Position Overview
The Senior IT Systems Administrator will support the IT on-prem and cloud infrastructure, O365 environment, security, and configuration functions in the organization. Participate in the design, planning, implementation, and production support of all short and long-term strategies related to IT Infrastructure. Ensures alignment of technology and configuration services to the business goals. Must possess a high level of skills in design, development, analysis, and technical expertise.
Responsibilities:
- Manage O365 environment, Exchange, Endpoint Management, Intune, Patching, SFTP, Vulnerability, Network, and Zoom telephony standards and practices.
- Tier 3 support for company-wide infrastructure systems and services. Including but not limited to Windows Servers, WAF Analytics tools, Azure AD/Entra ID, CrowdStrike, Palo Alto FWs, and Zoom telephony solutions.
- Spearhead production systems including backups, performance tuning, fault resolution, capacity planning and root-cause analysis across multiple sites, platforms & operating systems.
- Participate in after-hours maintenance activities.
- Provision and maintain Azure cloud servers, Virtual Machines, and SQL Databases.
- Conducts routine database server audits to monitor compliance.
- Troubleshoots VM and server service incidents or outages.
- Perform Outlook email discovery searches and O365 user account activity reports.
- Approximately 10% travel
Experience:
- 7+ years of experience supporting large cloud, SaaS, and/or on-premise infrastructures required.
- 5+ years of experience as an infrastructure engineer required.
- 5+ years of experience with Azure or Azure Solutions required.
- 5+ years of experience with 0365, Defender, and Intune management and support required.
- 5+ Years of experience supporting infrastructure operations (i.e. Onboarding, offboarding, patching, network resilience).
- Demonstrated ability to take ownership and manage technical projects, including identification of project scope, requirements, deliverables, and coordination of project design and implementation activities.
Knowledge / Competencies:
- Demonstrated strong interpersonal skills, leading and participating in a team environment.
- Strong technical documentation skills.
Personal Attributes:
- Ability to work in a fast-paced environment concurrently on multiple projects with varying deadlines.
- Energetic, enthusiastic, detailed orientated and organized.
- Comfortable/encouraging in constructive debate and discussion.
- Commitment to excellence – quality, detail and deadline driven.
- Ability to work independently without frequent direction.
- An entrepreneurial mindset and take ownership attitude
Education:
Bachelor’s degree in Computer Science, Management Information Systems, or similar technical field preferred
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.
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