Job description
CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.
As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.
CoreWeave powers the creation and delivery of the intelligence that drives innovation.
Role Overview:
CoreWeave is seeking a strategic and hands-on Senior Manager, IT Support & Operations leader. This individual will manage a team of IT Support Specialists responsible for helpdesk, executive support, service request fulfillment, device lifecycle management, and corporate mobility. The role also oversees global IT asset inventory, office infrastructure builds, and operational partnerships across the engineering organization.
This leader will play a key role in defining IT support strategy, driving technical alignment, automating operations, and building scalable systems that align with company-wide goals and deliver measurable user outcomes – ensuring best in class service and user experience!
- Responsibilities:
- Lead a global team of IT Support Specialists delivering high-quality helpdesk and executive support, including access provisioning, license management, device support, and mobility service management.
- Oversee global IT logistics and inventory management, ensuring accurate asset tracking, lifecycle management, and procurement processes.
- Own and execute IT components required for new office builds, including AV and network infrastructure deployment, ensuring scalability and reliability; managing associated vendors/partners.
- Partner with Systems, SaaS, and Endpoint Engineering teams to develop and maintain SOPs, ensuring operational support and resourcing for their initiatives.
- Define the strategy and execution plan for IT support and operations, aligned with company-wide business objectives and technical vision.
- Define and drive support SLAs and Major Incident Management (MIM) processes, ensuring best in class customer support experiences.
- Initiate and drive initiatives focused on workflow automation/optimization, and tooling improvements to scale support and improve user experience.
- Proactively identify process inefficiencies and lead cross-functional efforts to implement improvements.
- Implement ITIL-aligned practices for Incident, Problem, and Change Management to maintain consistency and accountability.
- Foster a culture of inclusivity, collaboration, and continuous improvement, grounded in customer feedback and service excellence.
- Help connect technical roadmap work to real customer and business outcomes, aligning team priorities with broader company objectives.
Qualifications:
- 15+ years of experience in IT Support/Operations with 5+ years in a leadership role.
- Demonstrated ability to scale IT operations in a high-growth, fast-paced environment.
- Proven experience leveraging AI-based tools for process automation/optimization.
- Proven experience automating IT processes using scripting/config management/orchestration frameworks (such as Bash, Python, Go, Ansible, Salt, Chef, Puppet, Terraform)
- Deep technical expertise in managing Microsoft Intune and Jamf, supporting MacOS, Windows & Linux client operating systems.
- Strong knowledge of ITIL and experience managing Incident, Problem, and Change Management processes.
- Experience with global inventory systems, asset lifecycle management, and IT infrastructure builds.
- Exceptional communication and stakeholder management skills across technical and executive audiences.
Preferred:
- Familiarity with FreshService, Okta, & Cloud management
- Hands-on experience troubleshooting server and end-user device issues.
- ITIL Foundation Certification or higher.
- Experience working in a cloud-native or SaaS-first environment.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,000-$175,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
What We Offer
The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.
In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
Our Workplace
At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences.
For those who do not live within 30 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. Onboarding is essential to your success. New employees not based out of an office will be invited to attend onboarding training at one of our hubs within their first month of employment. We continue to foster a collaborative environment by bringing teams together quarterly.
California Consumer Privacy Act - California applicants only
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA) , CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [email protected].
