Job description
Travel is not just about the destination; it’s about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 250+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
ABOUT THE ROLE:
As a Senior Product Designer, you will be responsible for shaping the user experience, visual identity, and white-label solutions of our core products. Collaborating with product managers, engineers, and marketing professionals, you will drive the creation of seamless and engaging digital experiences that enhance user satisfaction and business performance. Your role will translate complex business requirements into intuitive and aesthetically compelling designs for some of the world’s largest airline and hotel loyalty programs.
WHAT YOU WILL BE DOING:
● Leading the end-to-end design process, encompassing user research, prototyping, usability testing, and final implementation to ensure a user-centered approach.
● Conducting thorough user research, heuristic evaluations, and usability testing to inform design decisions and improve product performance.
● Developing wireframes, user flows, high-fidelity prototypes, and interactive design elements that optimize engagement and drive seamless user interactions.
● Collaborating with product managers and engineers to ensure the successful execution of design strategies and user experience enhancements.
● Establishing and maintaining comprehensive design standards, including systems and component libraries, to promote product consistency, efficiency, and scalability.
● Advocating for user-centered design while balancing technical constraints, business objectives, and industry trends. This includes working with stakeholders to prioritize user needs and leverage usability improvements for enhanced efficiency, reduced friction, and overall product optimization.
● Translating business objectives and user needs into intuitive, visually appealing, and functionally robust design solutions.
YOU ARE SOMEONE WITH:
● 7+ years of experience in product design with a proven track record of delivering impactful digital experiences.
● A portfolio showcasing expertise in user-centered design, problem-solving methodologies, and high-impact execution.
● Proficiency in industry-standard design tools such as Figma and prototyping platforms.
● Deep understanding of user-centered design principles, usability heuristics, and interaction patterns.
● Experience developing and maintaining scalable design systems and component libraries.
● Strong communication skills, with the ability to articulate design rationales to technical and non-technical stakeholders.
● A strategic mindset that balances creativity with analytical thinking, ensuring alignment with user needs and business goals.
● Experience with optimizations and experimentation to enhance product performance and user engagement.
● A focus on future-proofing designs for scalability and adaptability, emphasizing seamless mobile experiences.
BONUS POINTS:
● Prior experience in the travel, loyalty, or aviation industry.
● Knowledge of front-end development principles and how design decisions impact implementation.
● Experience in motion design and micro-interactions, utilizing them to enhance engagement, provide intuitive user feedback, and create seamless transitions within digital experiences.
● Understanding accessibility best practices and inclusive design methodologies to ensure usability across diverse user groups.
WHAT YOU’LL LOVE ABOUT US:
🏦 RRSP/401(k) Matching
🏥 Comprehensive Health Plans
📅 Unlimited Vacation/PTO
✈️ Travel Experience Credit
🧘 Annual Wellness Credit
🥗 Team Events and Monthly Lunches
💻 Home Office/Commuter Credit
🌅 Work From Anywhere Program
OUR PROCESS:
Plusgrade is an equal opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities.
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process:
• Recruiter Phone Interview
• Hiring Manager Interview
• Live Demonstration Assignment
• Team Interview
