Rasa

We provide an enterprise platform for building and operating AI agents across chat and voice channels. Our platform helps organizations orchestrate complex, multi-step conversations, integrate AI agents with core business systems, and run them reliably in production. We support long-running interactions that span channels and systems, ensuring consistent agent behavior through conversation evolution, including escalation, recovery, and coordinating across workflows. Our platform is designed for large-scale, secure deployments across cloud and on-prem environments, integrating with existing data, APIs, and tooling.

Our platform extends large language models (LLMs) with business logic to create AI agents. Our CALM (Conversational AI with Language Models) architecture separates language from execution, aiming for fluent conversations and predictable results in complex enterprise environments. We focus on natural language processing (NLP), natural language understanding (NLU), dialogue management, and machine learning for conversational AI, AI assistants, and virtual agents.

Rasa was founded in 2016 and is privately held, backed by investors including Accel, Andreessen Horowitz, Basis Set Ventures, PayPal Ventures, and StepStone Group. Our customers have reported outcomes like a 50% reduction in operational costs, a 59% goal completion rate per conversation, and a 4.4-star customer satisfaction rating. We have offices in Berlin, Germany, and San Francisco, CA.

Our vision is to help organizations create AI agents that integrate every customer interaction into one ongoing conversation. Our mission is to provide a platform for easily building trustworthy AI agents that scale and adapt to business needs.

Our values define our culture and how we operate:

• We Act as One Team: We are interconnected and succeed together.
• We Are Empowered to Take Action: We encourage thoughtful action, ownership, problem-solving, and mutual support.
• We Embrace Integrity & Diversity: We cultivate an inclusive and diverse environment where mistakes are acknowledged, and challenges are addressed with empathy.
• We Enable Our Customers to Delight Theirs: We focus on helping our customers create great conversational AI experiences.

We operate as a remote-first company with a global team of 51-200 employees. Our work environment encourages growth, learning, and ownership. We focus on rapid experimentation, accountability, and strong asynchronous communication, particularly within our engineering groups. We prioritize Diversity, Equity, and Inclusion (DEI) in our hiring and leadership.

Our team consists of engineers, innovators, conversational architects, AI pioneers, problem solvers, and solution builders who collaborate to create AI assistants. As a distributed company, we organize annual team offsites in a European city for team bonding and goal setting.

We offer a flexible work schedule, including remote opportunities and the ability to work from home. We encourage our employees to take at least two consecutive weeks of paid time off each year.

We support growth with a yearly budget for professional development and 6 paid education days, and we offer stock options.

We hold an annual company-wide offsite meeting in a European city, along with regular remote team events. We also provide technical equipment, including a Macbook.

Our paid time off policies vary by region: some locations receive 26 days of PTO plus paid sick leave and public holidays, while our US employees have unlimited PTO plus paid public holidays. We provide location-specific health benefits, such as Vitality Health (UK), Private Health (Serbia), and health benefits (USA). US employees also receive a 401(k) contribution with up to a 4% match. We offer additional location-specific benefits as well.