Job description
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
We’re looking for a Senior Solution Architect, Enterprise to join our Professional Services team. The PS team in Fivetran works across all segments and use-cases, with a focus on serving our largest, most complex Enterprise customers. In Fivetran, the PS team’s objective is not just onboarding and initial implementation, but building relationships with our customers in order to facilitate wider adoption of the tool, turning champions into advocates.
The Solution Architect role is extremely diverse. You will act as a technical account manager owning liaison between the customer, Product and Engineering; the chief Fivetran architect in charge of solution design and [optionally] provide hands-on-keyboard support in the form of installation, configuration and development.
You may work alone or in teams depending on the customer, but our SAs should also be able to project manage your work with your customers, with each other and with internal Fivetran stakeholders.
Further to your work with customers, the Solution Architect function provides cross-functional support across the organisation. You will support Marketing through attendance at industry events (with opportunities to take on speaking engagements); you will work closely with Product on Feature Requests and product development and you will have opportunities to support deals in pre-sales.
You will be joining a high-performing, multi-talented team of peers with locations across Europe. We prioritise getting together as much as possible and run internal QBRs onsite to ensure we never lose the personal connections that make this team as strong as it is.
This is a full-time position based remotely out of Ireland or the UK with preference for Dublin . The Solution Architect position is remote, but we encourage being in the office where possible. Furthermore, our SAs also do their best to be onsite with customers in-person; travel therefore is optional but encouraged.
Technologies You’ll Use
- Databases: SAP HANA, Oracle, SQL Server, Postgres
- Container Technology: Podman, Docker
- Languages: SQL, Python, bash or powershell, other languages are nice-to-have
- Networking: SSH tunneling, VPNs, Privatelinks
- Replication Technology: Fivetran, Qlik Replicate, Informatica, Talend, Oracle GoldenGate
What You’ll Do
- Manage customer engagements, with a focus on ensuring customer success through implementation, adoption and expansion of Fivetran
- Deliver solution design following industry and Fivetran best-practices whilst keeping in mind customer requirements
- Work alongside the wider Account team to develop and execute adoption and evangelisation of the Fivetran product
- Act as a primary liaison point between your customers, Product and Engineering
- Provide value adding support to adjacent organisations such as Marketing and Customer Support
- Contribute to internal initiatives, such as development of business processes to enhance the Fivetran stakeholder experience
Skills We’re Looking For
- Proven ability to take ownership and accountability for the success of their customers and customer projects
- Being self-sufficient, proactive and organised when working with customers and internal stakeholders alike
- A high-performer who holds themselves and others to the same standards
- Being comfortable in deep technical conversations as managing customer relationships
Bonus Skills
- Project Management accreditation
- French speaking
- HVR experience
- SAP HANA (and SAP ERP) experience is preferred; other databases such as IBM DB2 and Sybase are nice-to-have and Kubernetes is also a bonus skill
#LI-REMOTE
#LI-SG1
Perks and Benefits
- 100% employer-paid medical insurance *
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
* May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran’s Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
