Job description
Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.
About the Design Team
Department As the design team, we work on everything from product and web design to branded laptop stickers! We’re a diverse group of problem-solvers who believe that design is mostly, well, creative problem-solving. Quirky on the outside with geeky hearts inside, introverts and extroverts alike. We respect each other’s personality, our skillsets, and enjoy working and laughing together as a team.
We’re not afraid to break conventions. Each of us embraces the freedom to choose what we want to do, from branded content to campaigns to product prototyping and UI design. We can impact every field of design operations, and contribute across all brand assets. We prove that research, data, and creativity can go hand in hand. Join our team to find out for yourself!
Job Summary
Are you passionate about clear product documentation and intuitive user experience? Do you enjoy working at the intersection of documentation, UX writing, content architecture, and collaboration tooling? We’re looking for a Senior Technical & UX Writer to join our Documentation Team, part of the broader Design Team.
What You’ll Do Here
- Write and manage user-friendly product documentation and in-product content to support users navigation and ease of use
Collaborate with Product, Design, Engineering, and UX Research teams to co-create consistent, user-aligned content across UI and documentation.
- Support documentation systems and workflows in Confluence, including managing templates, permissions, macros and space structure
- Bring a first-time-user mindset during feature development and documentation
- Contribute to cross-functional innovation, including how AI-poweered tools (like our in-app Librarian) can support smart and contextual experiences
- Champion consistency, documentation governance, and accessibility with across all content touchpoints
What You’ll Bring to Us
- Experience with technical writing, UX content, or documentation in a tech or SaaS setting
- Familiarity with Confluence, Jira, and working in agile or cross-functional teams
- Ability to make complex topics clear, concise, and approachable.
- A collaborative mindset and openness to working with designers, researchers, and engineers
- Excellent written and verbal communication in English
Bonus Points if You Can Also Bring
- Familiarity with information architecture or structured content system
- Understanding UX writing principles and content design fundamentals (like tooltips, error messages, onboarding)
- Experience with using Scroll Documents, Scroll Viewport, and workflow apps in Confluence
- Experience collaborating directly within product design process and in Figma
- Curiosity about AI, automation, or new ways of delivering content
- Feeling comfortable reviewing user feedback, participating in occasional user conversations
Why Join Emplifi?
You’ll be part of an award-winning team that enjoys industry recognition and values transparency, usability, and collaboration. As part of our Design team, you’ll help bridge the gap between documentation, design and product, working alongside folks who care deeply about making things better, for users and for each other.
What We Offer
- International, fast paced and growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
- Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill
- Multisport card
- Unlimited Personal Time Off, Sick days & Community days
- Maternity and Parental Benefit
- Flexible environment with the possibility of home office working
- There’s more as well! Speak with us to find out all details!
At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.
