Job description
interface.ai is the industry’s-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company’s integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Role – Senior Technical Program Manager
Location – India (Hybrid – Bangalore)
Team – Program Management Office
Level - Senior
We are seeking a Senior Technical Program Manager (TPM) to own the execution of high-impact, cross-functional initiatives spanning Engineering, Product, Sales, Support, Compliance, and Technical Customer Success (TCSMs).
This is a customer-facing and internally strategic role — you will ensure the smooth delivery of our intelligent AI solutions from scope definition to launch, driving alignment across technical teams, client stakeholders, and compliance standards. You will be the connective tissue between product design, technical execution, and business outcomes, ensuring programs are delivered with speed, safety, and customer delight.
What You’ll Do –
- Program Delivery: Own end-to-end program execution, including customer-facing AI/IVA solution implementations across multiple products and phases.
- Cross-Functional Leadership: Collaborate with Product on roadmap alignment, partner with Sales & TCSMs on adoption, coordinate with Support & Compliance to ensure secure and compliant delivery.
- Stakeholder Management: Act as a bridge between customer stakeholders and internal teams; manage expectations, alignment, and communication plans.
- Program Discipline: Apply risk management, change management, and scope management best practices to keep programs predictable and successful.
- Execution Excellence: Drive technical projects through architecture reviews, sprint planning, milestone tracking, and post-launch retrospectives.
- Risk & Compliance: Oversee approved actions and workarounds to mitigate risks; ensure adherence to security, PII protection, and audit requirements.
- Global Collaboration: Work effectively with offshore teams, global stakeholders, and across time zones.
- Continuous Improvement: Define KPIs, reporting dashboards, and metrics for project success; streamline processes and automate wherever possible.
- Customer Advocacy: Guide customers towards standard best practices in AI and banking, while balancing customization needs.
- Mentorship & Leadership: Coach project team members, instill accountability, and motivate multi-disciplinary teams to deliver with urgency.
What You’ll Bring
- 7–10 years of program management experience, with a strong technical background (engineering, architecture, or development)
- Proven experience managing end-to-end delivery of at least 3 complex, multi-phase projects
- Familiarity with AI and enterprise platforms; experience in the banking/fintech domain preferred
- Strong understanding of engineering processes (Agile, DevOps, SDLC) and ability to engage deeply with Product Managers and Engineers on technical challenges
- Demonstrated success working with offshore and global teams in distributed setups
- Hands-on experience with project management tools (JIRA, Smartsheet, Asana, etc.)
- Project Management Certification (PMP or equivalent) preferred
- Experience defining and tracking program KPIs and metrics
- Strong communication skills, with the ability to engage executives, customers, and engineers effectively
- Analytical, detail-oriented, with excellent problem-solving ability
- Startup mindset: self-motivated, thrives in ambiguity, growth mindset, emotionally mature, loves learning and research
- Bonus: MBA or equivalent business acumen; prior work in regulated industries
Why Join Us?
- Remote-First Policy – flexibility to work across geographies
- Comprehensive Insurance Coverage – health and wellness benefits
- Career Impact – opportunity to shape foundational programs in a rapidly scaling AI company
- High Growth – join a top-100 fastest-growing Fintech in Silicon Valley, working with global AI and enterprise leaders
#LI-Hybrid
#LI-SS1
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person’s unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
