Job description
Position: SharePoint
Location: Remote
Shift Timing: Eastern Standard Time (Night shift)
Knowledge Base Administrator
We are seeking an experienced Information Architect/Knowledge Base Administrator to join
our team on a contract basis to support a strategic initiative focused on optimizing our digital
content ecosystem. The successful candidate will be responsible for curating, organizing, and
managing digital documents and knowledge assets across our Confluence and SharePoint
platforms, with a primary focus on serving our Professional Services organization’s information
needs.
Primary Responsibilities
- Content Organization & Structure: Design and implement a coherent, intuitive information architecture across Confluence and SharePoint platforms that makes content easily discoverable
- Content Migration & Consolidation: Identify redundant, outdated, or trivial content and execute a plan to consolidate or archive materials as appropriate
- Documentation Standards: Develop and enforce documentation standards, templates, and style guides to ensure consistency across knowledge repositories
- Metadata Framework: Create and maintain robust metadata frameworks and taxonomies to improve searchability and content relationships
- User Experience: Optimize navigation paths and search functionality to enhance the user experience and reduce time spent searching for information
- Content Governance: Implement governance processes for content creation, review, and retirement to maintain quality and relevance
- User Training: Provide guidance and best practices to content contributors to ensure adherence to established standards
- Analytics & Reporting: Monitor usage patterns and generate insights to drive continuous improvement of knowledge resources
- Stakeholder Management: Collaborate with Professional Services teams to understand their knowledge needs and tailor solutions accordingly
- Technical Support: Troubleshoot and resolve technical issues related to the knowledge management platforms
Required Qualifications
- Proven experience (3+ years) administering and configuring Confluence and SharePoint environments
- Strong English language proficiency, both written and verbal
- Excellent organizational skills with keen attention to detail
- Experience developing and implementing information architecture principles
- Ability to work independently with minimal supervision
- Strong analytical and problem-solving capabilities
- Experience working with Professional Services teams or similar stakeholder groups
Technical Skills
- Confluence administration certification or equivalent practical experience
- SharePoint administration skills including site collection management, permission structures, and content types
- Understanding of content migration tools and processes
- Familiarity with HTML, CSS, and basic scripting for content customization
- Experience with search optimization and taxonomy management
- Knowledge of documentation and knowledge management best practices
Preferred Qualifications
- Previous experience working in a professional services or consulting environment
- Experience with related tools such as Jira, Microsoft 365 suite, or other knowledge management systems
- Understanding of ITIL or other service management frameworks
- Background in technical writing or documentation
- Experience working in global, distributed teams
- Location & Schedule
- Remote position with preference for offshore candidates
- Must be available during North American Eastern Standard Time business hours or have significant overlap (minimum 4+ hours daily)
