Job description
Mursion provides an award-winning upskilling platform trusted by top companies to measurably improve employees’ interpersonal intelligence and build stronger organizations. Powered by multimodal AI and a unique practice-based approach, our real-world, interactive simulations deliver lasting results. Our solutions are grounded in behavioral science and psychology to build confidence and positive behaviors, and ultimately help reduce the costs of stress. Mursion’s product suite includes AI-powered simulations, human reinforcement assessment & coaching, and advanced analytics that lead to measurable skills acquisition.
Mursion is a well-funded Series B startup that is backed by future of work and Edtech investing veterans, like Leeds Illuminate and New Markets Venture Partners. Mursion is the largest simulation company, with more than 800K+ simulations to date and more than 200K users per year, with a growing global footprint. By 2026, we will be delivering 2 million simulations per year.
About the Role
We are aiming to hire several temporary part-time Simulation Specialists for a project starting in May 2025 and lasting until the end of August 2025.
Simulation Specialists use digital avatars to deliver a wide range of simulation scenarios to provide individual learners opportunities to practice and master complex interpersonal skills. Simulation Specialists will have a high level of emotional intelligence, strong active listening skills, efficient and effective communication skills, and the ability to portray a wide range of personality profiles. Simulation Specialists should also be comfortable using and adapting to a variety of evolving technologies. This project is training future teachers in various classroom environments - those in this role will be portraying students of varying ages.
This is a temporary part-time position requiring 16-24 hours per week paid at $26/hr. We are targeting several start dates for this position: Either May 12th, June 2nd, or July 1st.
What You’ll Do
Session Delivery:
- Consistently deliver a variety of scenarios you are trained and certified on in an accurate, reliable, and professional manner in alignment with stated learning objectives.
- Portray a variety of perspectives using Mursion’s proprietary technology
- Facilitate reflection debrief with diverse learner populations in alignment with stated learning objectives.
- Complete all operational session tasks including providing balanced and fair feedback to learners and providing accurate and fair scores related to Learners’ performance. Complete additional forms and attendance as required for each simulation delivery.
- Use and adapt quickly to evolving technology.
Learner Engagement:
- Promote and provide excellent customer service as the session host including welcoming, explaining logistics, answering questions, providing information, and facilitating reflection in a courteous and professional manner across diverse Learner populations.
- Consistently establish and enforce stated policies and expectations with Learners.
- Adhere to the Code of Conduct and policies that protect Learner Privacy.
Task Management & Policies
- Proactively and effectively organize and manage availability, session, and other work-related schedules.
- Effectively prioritize session delivery, training, meetings and other tasks assigned as needed in alignment with stated deadlines and expectations.
- Remain compliant to availability policies and protocols based on the Delivery Team assigned.
- Adhere to communications expectations.
- Adhere to all policies that protect Mursion’s Intellectual Property.
- Adhere to internal policies.
- Ensure billing hours consist of 70% service delivery on average.
What we’re looking for (Requirements/Qualifications)
- At least 3 years experience as a professional actor, with improv experience strongly preferred.
- Work experience outside of professional acting in customer-facing industries or roles, preferably in customer service or hospitality environments.
- Ability to work s hifts Mon-Friday within the hours of 9AM-12AM EST, and optional Sundays from 7PM-10PM EST.
- Available for at least half of your shifts within the 3PM-10pm ET range
- Available to consistently deliver 16 - 24 hrs per week (possibility for more)
- Able to complete a rigorous training plan autonomously and on time (61 hours total) within 4 to 6 weeks. Will begin delivering while continuing training.
- Excellent with written and verbal communication skills; strong organizational skills.
- Ability to work from a private and quiet work location with strong and stable internet connection is a must:
- Wired connection required
- 20 Mbps Download (100+ recommended)
- 5 Mbps Upload (15+ recommended)
What You’ll Display
Be a team-focused contributor by collaborating effectively, supporting colleagues, and prioritizing shared goals .
Ability to remain calm under pressure by staying focused, composed, and solution-oriented during high-stress situations.
Ability to pivot and adapt quickly by embracing change and shifting priorities with flexibility and a positive attitude.
A commitment to providing equal practice opportunities to all learners by effectively representing all scenario content and withholding judgment of individual learners
A commitment to providing a psychologically safe space by fostering an environment of empathy and encouragement, even during conversations in which the scenario calls for difficult or challenging dialogue.
Prioritize authenticity & consistency by providing a conversational simulation experience that adheres to the stated guidelines established for the scenario and learning objectives
Demonstrate a growth mindset by receiving and implementing positive & constructive feedback and taking the initiative to identify and seek out the information and resources you need to be successful
Leverage a high level of emotional intelligence to approach learners with a customer service mindset as the host and navigate complex and emotional learners & conversations throughout the work day
Inclusive Professionalism Uphold the highest professional standards in spoken and written communications while supporting and promoting an inclusive, open culture of acceptance and belonging.
Leverage attention to detail to complete required, often repetitive tasks at a high quality level and reliably manage, prioritize and organize schedules and tasks accordingly
What You’ll Deliver
- Provide effective and equal practice opportunities to a diverse range of learners in alignment with stated learning objectives
- Provide clients an understanding of learner experiences through completion of feedback forms accurately and on time
- Create a welcoming and customer service-oriented host experience that humanizes the virtual reality experience and represents the best of Mursion
We understand that not everyone will demonstrate proficiency in all of the areas listed under the responsibilities and qualifications. At Mursion, we strive to raise the bar! We encourage women and historically marginalized communities to apply if you feel your skills and life experiences are transferable to some of the qualifications in the job description.
Our Values
We cultivate empathy
Empathy is at the core of all we do. We make time to communicate and listen before we take action. We make decisions based on reasoned analysis and authentic care for the aspirations of our partners and colleagues.
We lead with curiosity to create lightbulb moments
Our team is strengthened by having the courage to thoughtfully ask difficult questions. We are results-oriented innovators who create dynamic solutions to complex problems by encouraging transparency, creativity, and iteration. We are energized by thought-provoking conversations and the diverse perspectives of our partners and peers.
We strive to raise the bar
We see ourselves as trailblazers in simulation. Our learning theory is grounded in research and we demand empirical evidence before concluding our efforts have been successful. We always look for ways to improve. We recognize we live in an imperfect world and we embrace our responsibility to promote shared understanding and elevate humankind.
We have the courage to be human
We are a fun-loving, driven team of developers, artists, entrepreneurs, operational masterminds, and technologists dedicated to the proposition that learning experiences can be powerful and playful. We recognize that we are more than a business; we are a community of unique individuals with a collective focus to improve human interactions through practice. It is through our humanity that we create better products and learning experiences for our partners.
Compensation and perks: Salary commensurate with experience. For full-time employees, Mursion offers competitive benefits, which include full medical, dental, and vision insurance, a 401k program, paid holidays, and flexible PTO.
Collaborate with a unique blend of employees ranging from 3D artists, software developers, operations, sales, and finance teams to actors who deliver interactive, highly immersive simulations.
Be at the forefront of reinventing learning for the future workforce.
How to Apply: Qualified candidates should submit a resume. Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible.
Mursion is an equal opportunity employer and encourages applications from People of Color, Women, Persons with Disabilities, and the LGBTQIA+ community.
We are not accepting agency submissions at this time. Please don’t send unsolicited candidate resumes to Mursion employees. They will not be accepted.
