Job description
Mursion provides an award-winning upskilling platform trusted by top companies to measurably improve employees’ interpersonal intelligence and build stronger organizations. Powered by multimodal AI and a unique practice-based approach, our real-world, interactive simulations deliver lasting results. Our solutions are grounded in behavioral science and psychology to build confidence and positive behaviors, and ultimately help reduce the costs of stress. Mursion’s product suite includes AI-powered simulations, human reinforcement assessment & coaching, and advanced analytics that lead to measurable skills acquisition.
Mursion is a well-funded Series B startup that is backed by future of work and Edtech investing veterans, like Leeds Illuminate and New Markets Venture Partners. Mursion is the largest simulation company, with more than 800K+ simulations to date and more than 200K users per year, with a growing global footprint. By 2026, we will be delivering 2 million simulations per year.
Position Title: Director, Strategic Operations (Fractional)
Reports to: Chief Executive Officer (CEO)
Location: Remote (U.S. based)
Position Overview
The Director, Strategic Operations will play a critical role in shaping Mursion’s operational strategy. Reporting directly to the CEO, this person will oversee the Talent Operations team and lead forecasting, demand modeling, and cross-functional planning to ensure our delivery model scales efficiently with business growth. Through effective people management and integration of financial, operational, and GTM data, this role transforms complex insights into actionable strategies that drive resource allocation, efficiency, and innovation across the business.
Key Responsibilities
1. Strategic Forecasting & Resource Planning
- Build and maintain forward-looking models to project staffing needs, simulation/coaching capacity, and resource utilization.
- Analyze usage trends, pipeline data, and customer demand to inform budget, headcount, and investment decisions.
- Collaborate with GTM and Finance teams to translate growth goals into scalable workforce strategies and budget models.
- Connect operational metrics (e.g., utilization, delivery capacity) with financial indicators (e.g., cost per session, gross margin) to monitor and improve performance.
2. Operational Execution & Team Support
- Partner with the Director of Talent Operations to support day-to-day management of the simulation and coaching teams, ensuring effective execution and supporting growth and development.
- Maintain visibility into staffing, scheduling, and delivery capacity to proactively address challenges and ensure alignment with organizational needs.
3. Process Optimization & Systems Improvement
- Drive improvements in workflows, data accuracy, and tooling to increase efficiency and reliability across delivery operations.
- Recommend and implement system enhancements that improve speed, cost-effectiveness, and transparency in service delivery.
Qualifications
- 10+ years of experience in people operations, resource-management, logistics, FP&A, or business analytics
- AI power-user with an “AI-first” approach to problem solving
- Advanced Excel / Google Sheets skills and experience with financial modeling, scenario planning, and BI tools (e.g., Quicksight, Tableau, Looker)
- Strong analytical and business acumen; able to distill complex data into actionable insights for executive stakeholders
- Proven track record of driving operational improvements and leading cross-functional projects
- Proven people leader with a supportive and solutions-oriented leadership style
- Familiarity with human-AI collaboration, hybrid intelligence, or human-in-the-loop product models is a strong plus
- Experience in SaaS or startup environments preferred
We understand that not everyone will demonstrate proficiency in all of the areas listed under the responsibilities and qualifications. At Mursion, we strive to raise the bar! We encourage women and historically marginalized communities to apply if you feel your skills and life experiences are transferable to some of the qualifications in the job description.
Our Values
We cultivate empathy
Empathy is at the core of all we do. We make time to communicate and listen before we take action. We make decisions based on reasoned analysis and authentic care for the aspirations of our partners and colleagues.
We lead with curiosity to create lightbulb moments
Our team is strengthened by having the courage to thoughtfully ask difficult questions. We are results-oriented innovators who create dynamic solutions to complex problems by encouraging transparency, creativity, and iteration. We are energized by thought-provoking conversations and the diverse perspectives of our partners and peers.
We strive to raise the bar
We see ourselves as trailblazers in simulation. Our learning theory is grounded in research and we demand empirical evidence before concluding our efforts have been successful. We always look for ways to improve. We recognize we live in an imperfect world and we embrace our responsibility to promote shared understanding and elevate humankind.
We have the courage to be human
We are a fun-loving, driven team of developers, artists, entrepreneurs, operational masterminds, and technologists dedicated to the proposition that learning experiences can be powerful and playful. We recognize that we are more than a business; we are a community of unique individuals with a collective focus to improve human interactions through practice. It is through our humanity that we create better products and learning experiences for our partners.
Compensation and perks: Salary commensurate with experience. For full-time employees, Mursion offers competitive benefits, which include full medical, dental, and vision insurance, a 401k program, paid holidays, and flexible PTO.
Collaborate with a unique blend of employees ranging from 3D artists, software developers, operations, sales, and finance teams to actors who deliver interactive, highly immersive simulations.
Be at the forefront of reinventing learning for the future workforce.
How to Apply: Qualified candidates should submit a resume. Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible.
Mursion is an equal opportunity employer and encourages applications from People of Color, Women, Persons with Disabilities, and the LGBTQIA+ community.
We are not accepting agency submissions at this time. Please don’t send unsolicited candidate resumes to Mursion employees. They will not be accepted.
