Job description

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Granicusis seeking an experienced and highly skilled Senior Site Reliability Engineering Manager (SRE) to join our SRE team. As a Manager, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability.

What your impact will look like:

On-call Production Support: Manage a team of engineers to provide production support on a shift according to the team on-call roster.
Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. For example, a client may request to correct some data on the database server which cannot be done through the web interface.
Work on SREs backlog items.
Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability.
Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.
Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence.
System Improvements: Participate in the design and implementation of system improvements to enhance reliability, scalability, and performance.
Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes.
Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team.
Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth.
Security: Implement and adhere to security best practices to protect our systems and data.

Experience/Credentials:

Exposure to AI tools for code/script/agent development.
Experience with AI based anomaly detection tools built into industry standard observability tools such as Datadog, NewRelic or Elastic Stack.
8+ years’ experience in an SRE, DevOps or Software Engineering role and a minimum of 5 years as a people manager.
Certifications: Relevant certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or similar.
Knowledge: In-depth understanding of containerisation (Docker, Kubernetes) and infrastructure as code (Terraform, CloudFormation).
Experience: Experience with database management (SQL, NoSQL), load balancing, and distributed systems.
Experience with Elastic stack or a similar observability tool in production is mandatory.
AWS Solution Architect Associate or Professional Certification is desirable.

Other Job Info

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

This role is typically performed on a computer using Zoom or Teams. Individuals will be on camera throughout the day engaging with other employees. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk. The individual will occasionally lift light objects.

Shift Time

The position requires flexibility in working hours to cover for any overlap and attend team meetings as needed.

·Shift Time: ²⁴⁄₇ on-call, including weekends (typically one week every month)

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.

- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

Site Reliability Engineering Manager

Job description

What your impact will look like:

You will love this job if you have:

Experience/Credentials:

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