Job description
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
As a Senior Product Designer, you will join our growing cross-functional UX team and help shape the end-to-end product experience for our users. An influential member of the Granicus Product Design team, you harmonize the ecosystems of data-driven decision-making, human-centered design, and agile software development. Your insights inform future iterations, and you identify new opportunities for innovation and refinement. In this role, you work closely and collaboratively with product managers, product owners, product designers, developers, and QA testers to create, test, and ship market-leading improvements to our robust & complex family of government technology products.
The role reports directly to our Senior Manager, Product Design and will form part of a high-performing team which acts as a central UX resource across our business, from research and design to detail-oriented workshopping and big-picture strategy. This team drives high-level discussions about the overall experience of our users and works to advance our understanding of user workflows within the products. In addition to partnering with UX researchers and other product designers to coordinate ongoing research and design system projects, you provide UX design artifacts including journey maps, flowcharts, wireframes, mockups, and prototypes.
What Your Impact Will Look Like Here
- Identify and gather necessary product analytics to inform your design choices
- Check impacts of your designs by planning & conducting appropriate methods of usability testing
- Host and participate solution workshops with internal teams to synthesize research findings into deliverable product outcomes
- Create user personas and journey maps
- Reference research findings to constantly advocate for our user’s needs, goals, and motivations
- Use Figma to create wireframes, mockups, and prototypes to demonstrate ideal user journeys & interactions
- Ensure your designs are WCAG 2.1 compliant
- Take ownership of our products’ UI styles
- Create components and documentation for our design systems
- Champion our design systems while improving them
- Understand our business requirements and product vision
- Be the designer in your product delivery team: working with engineers, a product manager, and a product owner to collaborate and iterate within an agile team
- Work collaboratively with product managers to identify the need for, estimate and design research, usability testing and rapid prototyping
- Collaborate on product releases with Product Management, CX, Marketing and internal stakeholders
- Use product metrics to define and measure key result
You will love this job if you have
- At least 5 years experience in UX Design for a complex SaaS product
- Post-Secondary education in HCI, Design, or related field
- Proficiency in design & prototyping tools (Figma, Miro, or similar)
- Experience with usage-analytics tools (Pendo, Google Analytics)
- Experience with Accessibility compliance requirements
- Familiarity with Design Systems
- Understanding of other UX considerations, including Information Architecture, Interaction Design, and Visual Design
- Confidence to respectfully advocate for our user and support your points with data, even when easier solutions exist
- Willingness to consider others’ perspectives and provide alternative or iterative approaches towards a common goal
- Curiosity and genuine interest in human beings
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
