Job description
On behalf of our client, we are seeking a Spanish-speaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. If you are a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer support, this is a fantastic opportunity to grow your career in an international environment!
Responsibilities
Identify and assess customers’ needs
Provide accurate, valid and complete information by using the right methods and tools
Meet personal/customer service team targets
Keep records of customer interactions, comments and complaints
Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
Enhance customer experience by gathering customer feedback and share with the Product teams
Native or near native Spanish speaker
B2-level English
Passion for customer support, competitive and a risk-taker
At least a high school diploma or completed vocational training
Previous experience on customer sector will be considered positively
Salary: 1.182 euros gross/monthly
Monthly performance bonus
Private Health Insurance
Fit pass
Excellent growth opportunities in a multinational industry leader
