Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The CRM Engineering team builds world-class tools that drive growth and foster meaningful relationships between Airbnb and its community, including Hosts, Guests, Law Enforcement, Government Regulators, Local Community Leaders, and more. This team tackles some of the most challenging and unique problems faced by our business. Here are a few examples:
- Growth Platform: Designed to increase supply and retain existing hosts.
- Policy Cloud: Enables Airbnb to engage with regulatory bodies across the globe regarding short-term rental regulations. This platform tracks regulations that impact the Airbnb business and provides intelligence to address unique business challenges.
- Community Platform: Establishes a social platform to drive community enablement, collaboration, and success.
- Agent Tools: Empowers agents to understand and resolve issues that customers are unable to address on their own.
- Aircover Claims Platform: Facilitates the processing of claims for Aircover insurance products, offering protection to both hosts and guests.
The Difference You Will Make:
The Community Platform team is building a groundbreaking social platform aimed at delivering a differentiated service to our community. This platform will empower local communities to collaborate, support community leaders, host local and global events, provide improved resources, drive engagement, mobilize the community, and offer direct feedback to Airbnb.
As a Staff Software Engineer, you will work on both the back-end and front-end components, with a primary focus on the front end. There is significant potential to create a truly unique and impactful social platform for Airbnb hosts and guests. With the Community Platform MVP set to launch in Q2 2025, you will have the opportunity to shape this platform from the ground up and develop a multi-year tech roadmap.
This role will involve close collaboration and influencing stakeholders across technical, business, product, and design teams to identify, scope, and deliver key initiatives. While leading efforts across stakeholders and working with a distributed team of engineers, you will also actively contribute to prototyping, evaluating, and implementing solutions. This is your chance to make a long-lasting impact on Airbnb’s community and technology landscape.
A Typical Day:
- Developing Features Across the Stack: Enhance and maintain functionalities in the CRM system to support personalized interactions with hosts, guests, and stakeholders.
- Integration of Technologies: Ensure seamless integration of tools like Salesforce, Sprinklr, Vlocity, as well as proprietary solutions such as salesforce-gateway, webfusion, and durabeen.
- Collaboration with Cross-Functional Teams: Work closely with teams like Product Managers and Quality Engineers to align their contributions with Airbnb’s engagement goals.
- Problem-Solving Across the Stack: Resolve issues spanning server-side logic to user interface design to ensure smooth CRM workflows and address technical challenges.
- Quality Control and Testing: Contribute to maintaining high-quality standards by performing end-to-end testing and debugging CRM functionalities across the stack.
Your Expertise:
- 9+ years of relevant software development industry experience in a fast-paced tech environment
- Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python) and experience with modern frontend frameworks (e.g., React, Angular, Vue.js).
- Proven track record of delivering end-to-end products in a collaborative environment, from ideation and planning to implementation and launch.
- Experience with architectural patterns of large-scale web applications, including well-designed APIs, high-volume data pipelines, and efficient algorithms.
- Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.
- Passion for creating intuitive user experiences and a keen interest in data systems and analytics.
- Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality
- Strong understanding of how deep backend systems are expressed in the UX shown to customers
- End-to-end mentality that transcends team boundaries and helps find globally optimal solutions
- Excellent communication skills and the ability to work well within a team and with teams across the engineering organization
- Passionate about efficiency, availability, system quality and user experience
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
