Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The CRM Engineering team builds world-class tools that drive growth and foster meaningful relationships between Airbnb and its community, including Hosts, Guests, Law Enforcement, Government Regulators, Local Community Leaders, and more. This team tackles some of the most challenging and unique problems faced by our business. Here are a few examples:
- Growth Platform: Designed to increase supply and retain existing hosts.
- Policy Cloud: Enables Airbnb to engage with regulatory bodies across the globe regarding short-term rental regulations. This platform tracks regulations that impact the Airbnb business and provides intelligence to address unique business challenges.
- Community Platform: Establishes a social platform to drive community enablement, collaboration, and success.
- Agent Tools: Empowers agents to understand and resolve issues that customers are unable to address on their own.
- Aircover Claims Platform: Facilitates the processing of claims for Aircover insurance products, offering protection to both hosts and guests.
The Difference You Will Make:
As an Engineering Manager, you’ll be leading a team of very senior, highly motivated, high achieving engineers within the Community platform and Policy platform teams. You will work closely with product managers, designers and other engineering leaders to plan and deliver a wide range of new and improved features and capabilities powering Airbnb messaging. You’ll be finding opportunities to shape ambitious technical and product visions and turn them into a polished reality..
A Typical Day:
- Work with product, design and other stakeholders to define, prioritize and execute roadmap
- Work with engineers to plan, sequence, make tradeoffs and deliver new features and platform capabilities
- Understand the state of our systems to determine where investment may be needed to maintain system health and build for long-term success.
- Nurture a culture of engineering excellence
- Hire and coach exceptional engineering talent, spending lots of time one-on-one to understand underlying motivations and dynamics.
Your Expertise:
- 3-5+ years of hands-on experience managing an engineering team and 9+ years of relevant software development industry experience in a fast paced tech environment
- Strong expertise in building large-scale backend systems and experience in user facing features
- Excellent communication and collaboration skills.
- Proven experience working with many engineering teams and cross functional partners.
- Flexible in leadership style, can adapt to a variety of ways of working depends on the situation
- Experience leading and shipping large initiatives with high business impact
- Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability
- Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality
- Strong communication skill and ability to influence decisions from a wide variety of stakeholders
- Experience fostering an inclusive and engaging team environment
- Able to identify, retain, grow and acquire critical talent
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We’ll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000—$255,000 USD
