Job description
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
If this sounds like you, then why wait, APPLY TODAY!!
LOCATION - this is remote opportunity with 50% travel Nationwide
SALARY RANGE - $90-105K
Position Summary
Key team member that covers customer accounts led by Strategic Account Manager. Communicates regularly with customer on account needs, growth opportunities and issues. Utilizing account management experience, monitors customer escalations, determining best course of action to address issues in a timely and effective manner and engages cross-functional team as appropriate. Leads customer projects, coordinating communications with vendors and field operations contacts to define service and schedule. Partners with Customer Experience and Field OPS team to ensure accurate, appropriate and timely responses to customer inquiries and issue resolution. Travel with field managers and clients field leadership to visit problem sites and determine corrective actions needed. Significant career growth opportunities in a fast-growing leader in facility services.
Duties and Responsibilities:
- Assist Strategic Account Manager in daily management of account reporting and resolution of account issues.
- Assist Strategic Account Manager on growth opportunities for the accounts
- Obtain and evaluate all relevant information to effectively prioritize and address customer inquiries, comments, or complaints
- Partner with Customer Experience Department to ensure KPIs and response times are being tracked
- Iden
- Account Management
- Identify the correct internal departments to resolve customer inquiries, issues and project scheduling, issue resolution; track and follow up to ensure customer satisfaction
- Ensure contract compliance
- Identify, record and track unresolved complaints; direct outstanding issues to the appropriate resources for resolution; escalate to Strategic Account Manager as appropriate
- Maintain detailed records of written or verbal customer communication, noting the communication date, reason, action(s) taken, and next step(s) as appropriate
- Prepare and distribute daily and/or weekly customer activity reports to executives, customers, and internal team leveraging internal data and reports from supporting account teams
Skills, Knowledge and Experience:
- 3+ years of experience in the Facilities industry required
- Must have previously held a strategic account management role
- Familiar with janitorial and exterior services
- B2B Customer experience
- Interpersonal, listening, conflict management, mathematical, analytical, and problem-solving skills
- Comfortable working with data and management reporting
- Detail focus
- Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint and Outlook, with an emphasis on Excel (VLOOKUP, Pivot Tables, Graphs, etc.)
Education:
- High School Diploma, General Education Degree, or equivalent; Bachelor’s Degree is a plus
Corporate Full-time Benefits:
As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!
Paid Time Off
Paid Holidays
Sick Time
Life Insurance
Short Term Disability – Employer paid
Long Term Disability
Supplemental Health Insurance (E.G., Accident)
401k plan with a match or Non-qualified Deferred Compensation Plan
Pet Insurance
PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual’s status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
