Job description
About Cylinder
Founded in 2021 and offered as an employer benefit, Cylinder (formerly Vivante Health) delivers personalized, clinician-backed care to those suffering from digestive health issues through its virtual health platform. Cylinder’s tech-forward, human-first program connects members to the right level of support at the right time through an easy interface, bringing the healthcare ecosystem together to align around member needs. Cylinder’s dedicated care teams help members proactively address their gut health from every angle – decreasing costs, reducing absenteeism, and improving their quality of life, at scale. Cylinder’s vision is to create a world where people receive convenient, personalized, and affordable access to the quality digestive healthcare they need to improve their overall health.
Position Summary
As a Strategic Account Executive at Cylinder, you will play a pivotal role in ensuring the success of our health plan and channel partner relationships. You will be serving as the connective tissue between Cylinder partners and the Cylinder Commercial Sales team while focusing on driving revenue through partner pull-through and expansion. This position provides a unique opportunity to shape the strategy and execution of our partner growth function. You’ll build strong relationships with key stakeholders across partner organizations to grow our health plan and channel partnerships and optimize Cylinder’s go-to-market strategy.
The Strategic Account Executive role demands a growth mindset, a consultative approach, strong partner management skills, and a commitment to delivering exceptional partner experiences. This is an individual contributor role with the potential to grow.
Responsibilities Include:
Partner Oversight: Own day-to-day management of select partner relationships including health plans, PBMs, TPAs, and Benefit Consultants. Act as the primary internal champion for partner needs, escalations, and growth opportunities.
Manage Existing Partners: You will be responsible for collaborating with Partner Sales and Account Management teams to educate on Cylinder’s value proposition and differentiation in market, as well as managing the sales process to support top of funnel growth opportunities.
Drive Health Plan Growth and New Revenue Opportunities: Lead efforts to source employer deals within partner frameworks ensuring alignment and activation across all parties. Collaborate with Health Plan Growth teams to uncover and support expansion opportunities within existing partnerships.
Sales Enablement & Training: Lead training efforts for partner sellers on Cylinder‘s product offering, and partner with Cylinder Growth Marketing to develop co-branded sales enablement materials.
Cross-Functional Partnership: Work closely with internal Cylinder teams, such as Commercial Sales, Implementation, Client Management, Growth Marketing, Product and Clinical partners on partner launch, integration, marketing, and success activities.
Performance Tracking & Reporting: Monitor and report on partner-driven revenue, engagement, and member outcomes. Use data to identify opportunities for growth and enhanced collaboration.
Support Lifecycle Management: Assist with all aspects of the partner lifecycle from onboarding and integration to ongoing expansion and renewal.
You’ll be a good fit here if you are:
Self-motivated and passionate about the employer health benefits space with a desire to push yourself and continue learning
An excellent communicator and internal/external relationship builder
A highly detail oriented individual with an eye for process creation and improvement
Comfortable in a fast-paced, dynamic start up environment
Creative, innovative, and willing to share creative suggestions in a team environment
Empathetic to our members’ GI health conditions and are driven to improve their outcomes
Desired Qualifications:
6+ years of hands-on experience working with self-insured employers, payers, and TPA’s or previous experience in onboarding and ongoing management of large enterprise or strategic clients in a health-oriented industry
Consultative Sales: Demonstrated experience building trust-based relationships with complex stakeholders by identifying needs, aligning solutions, and guiding clients through strategic decision-making processes
Expansion Sales: Ability to identify and drive new revenue opportunities across product lines
Account Management: Experience in managing a book of business owning client impact, reporting, and improving client relationships
Cross-Functional Partnership: Proven experience collaborating with sales and client success teams
Strategic Leadership: Proven experience partnering with leadership to develop and executive growth strategies that align with business objectives
Excellent Communication: Ability to convey complex information clearly and effectively
Cylinder is an equal opportunity employer. We believe that creating safe spaces where everyone can be their authentic selves is key to a successful team. We welcome and embrace all identities, cultures, and backgrounds.
