Job description
About OffSec
Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.
Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.
Excited about our mission and what we do? Apply and join us!
About the Job
An OffSec Student Mentor is responsible for providing support and guidance to OffSec students via live chat, support email and grading exams. Exam grading will be based on the certification(s) the individual has achieved. Based on the candidate’s strengths and preferences, duties will include supporting various project assignments such as onsite or online/remote course training, vulnerable machine testing, wiki creation, troubleshoot network connectivity and software development. Additional tasks may be assigned as needed.
The Student Mentor role is a full-time salaried position with shift work required, including evenings and weekends. This position requires availability for shifts scheduled across a 24⁄7 coverage model.
Duties and responsibilities
- Engage, collaborate and help learners on the OffSec Community Platform through live chat and email support
- Present live stream videos or webinars for concept demonstration, machine walkthroughs, or topics related to cybersecurity
- Participate in projects including, but not limited to, curriculum and learning path designs, reviewing new courses, and the implementation of new tools and systems, etc.
- Exam grading
- Test, configure, deploy, and troubleshoot OffSec lab systems and machines
- Create and maintain department document guidelines, procedures and processes
- Complete daily tasks while providing learner support in a timely and satisfactory manner
- Assist cross-functional teams as needed
- Ability to work a shift schedule, including flexibility to adjust to different time zones as needed.
- Travel internationally to help present at conferences or customer locations when needed
Qualifications
- OSCP certification
- CyberSecurity mindset for creative and innovative problem solving
- Must be able to speak, read, write and comprehend English with full fluency
- 3+ years of well-rounded IT experience, including at least 2 years in server-side technologies and management, as well as experience operating and troubleshooting Linux and Windows
- Familiarity with enterprise-level networking configuration
- Familiarity with defense cybersecurity, such as SOC, IR, TH, MITRE D3FEND, and NICE/NIST framework, is a plus
- A strong drive to continually improve customer experience, success, and engagement, leveraging data and metrics
- Excellent interpersonal and customer service skills
- Strong attention to detail, with excellent analytical and investigation skills
- Ability to work unsupervised in a fast-paced environment with tight deadlines
- A strong belief and understanding of being a team player in a remote working environment
- Ability to travel internationally without restriction as needed
Desired Skills
- Experience in teaching and mentoring
- Excellent written and verbal communication skills.
- Strong knowledge of networking, virtualization, Windows, storage, and backup
- Prior experience working remotely
- Experience working with customer service ticketing system(s)
- Strong problem-solving skills
- Preferably available for the following shifts: 12:00 - 20:00 GMT and 15:00 to 23:00 GMT
Working conditions
This role is a full-time salaried position with shift work required, including evenings and weekends. The shift hours will be determined by the student mentor manager.
Direct reports
This position has no direct reports.
EEO
OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
