Job description
We are united in our mission to make a positive impact on healthcare. Join Us!
- South Florida Business Journal, Best Places to Work 2024
- Inc. 5000 Fastest-Growing Private Companies in America 2024
- 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
- 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
- 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
Who we are:
We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed’s global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.
ModMed is hiring a driven Supervisor, RCM Business Operations to join our positive, passionate, and high-performing RCM BOOST Business Operations team focused on ensuring the efficient and accurate processing and ongoing review of customer contracts, rates, provider licensing, SaaS waivers, and invoice audits. This is an exciting opportunity to guide a team in completing challenging and complex customer requests in an efficient and timely manner within compliance with company requirements and quality expectations, while also directly handling complex cases within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
Your Role:
- Lead and mentor a team of RCM Business Operations Specialists.
- Provide guidance, training, and support to team members on interpreting RCM agreements and addressing related questions.
- Monitor team performance to ensure accurate entry, management, and delivery of changes according to requirements for BOOST customer agreements and addendums.
- Ensure the team effectively processes customer churn and provider licensing updates through regular reviews of the team’s work.
- Ensure the team delivers exceptional customer service through proper analysis of customer requirements, on-time delivery, and timely communication of agreement status.
- Drive efficiencies in BOOST Business Operations by identifying areas for improvement and implementing streamlined processes.
- Serve as an escalation point for complex customer requests and contract discrepancies.
- Review and approval of new business deals and pricing proposals (Deal Desk).
- Handle client requests for repricing/renewals.
- Track client accounts receivable (invoice balances) and assist with collection efforts as needed.
- Serve as an escalation point for complex customer requests and contract discrepancies.
- Oversee the fulfillment of administrative requests coming through multiple channels, such as Salesforce cases, tasks, and e-mail.
Skills & Requirements:
- Bachelor’s degree required. Preferred area of study in Business Administration, Finance, or Healthcare Management would be most relevant.
- 1- 2+ years of leadership experience.
- 5+ years of customer contracting experience preferred, with demonstrated leadership or supervisory experience.
- Ability to oversee, manage, and develop a team of specialists, providing guidance, training, and support.
- Skilled in interpreting and managing complex agreements, ensuring accurate and timely changes.
- Experienced in addressing customer account discrepancies and resolving contract backlogs.
- Dedicated to providing exceptional service through clear communication and timely delivery.
- Able to identify and implement operational efficiencies.
- Strong written, verbal, and interpersonal skills, comfortable with difficult conversations.
- Effective at prioritizing tasks and managing time efficiently.
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
India
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
- Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
- Allowances: Annual wellness allowance to support your well-being and productivity,
- Earned, casual, and sick leaves to maintain a healthy work-life balance,
- Bereavement leave for difficult times and extended medical leave options,
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
United States
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
