Job description
Title: Supply Chain Coordinator
Classification: Exempt
Department: Operations
Direct Reports: N/A
Type: FT, Hybrid in Boulder, CO
Objective: The Supply Chain Coordinator will play a key role in supporting both Retail and Direct-to-Consumer (DTC) operations, working closely with the Customer Operations Manager and Operations team to execute outbound fulfillment for DTC and B2B business. The role will involve managing inventory, system updates, production planning, and general reporting to ensure that Retail and DTC demand is met efficiently.
This position is responsible for monitoring key performance indicators (KPIs), troubleshooting order issues from creation to delivery, and ensuring order accuracy. The coordinator will collaborate with production planners and inventory managers to track performance, resolve issues, and develop Standard Operating Procedures (SOPs) aimed at improving fulfillment processes, reducing turnaround times, and ensuring the highest level of accuracy in order processing and delivery.
Responsibilities:
Ensuring the on-time delivery of all orders, both DTC and B2B
Identifying and resolving any issues with orders from creation to submission, to fulfillment, to delivery
Tracking routings and fulfillment of B2B business and working with our 3PL/Sunday Retail team to resolve any issues
Owning any customer outreach or follow up on order issues or inquiries
Tracking and reporting on defects - working cross-functionally to help resolve any issues
Owning and improving shipping processes
Identifying any issues with delivery and bringing these to resolution that best support our customers
Conducting Ad hoc analysis to understand and improve customer experience related processes and business outcomes
Works directly with the Retail Replenishment Manager in order to resolve any B2B order issues
Planning, releasing, and maintaining production orders to ensure delivery performance and optimized inventory levels
Communicating, coordinating, and following up on material shortages and exceptions
Develop monthly transportation analytics reports
Owning monthly sustainability reporting
Coordinating with data team to increase automation in our sustainability reporting data processes
Running daily, weekly, and monthly reports needed to support the supply chain team
Performing other related duties as assigned
Functional Competencies:
- Demonstrates strong communication skills with the ability to work with a cross-functional team that delivers results on or before established deadlines
- Ability to understand when escalation of an issue is required
- Highly detail oriented and organized with excellent time management skills. Ability to manage multiple on-going projects simultaneously
- Effective verbal and written communicator. Establishes and maintains effective/positive working relationships with both internal and external stakeholders
- Strong Microsoft Excel user. Consistently works towards managing their work responsibilities with the most effective processes, tools, and systems to keep the team up to date
- Proven track record in supporting manufacturing operations with supply chain coordination
- Team player with open and positive attitude as well as a high level of integrity and commitment
- Comfortable working in high pressure and dynamic environment, with strong performance and results orientation
- Excellent analytical skills
- Ability to adapt and be flexible to ever changing business needs
Core Competencies:
- Communication / Collaboration
- Expertise
- Problem Solving & Evaluating Alternatives
- Feedback & Resilience
- Prioritization
- Scope & Autonomy
As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.
