Job description
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.
Why is this role important to Field Nation?
As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.
What you’ll get to do in this role:
- Dive into the world of customer inquiries with finesse, whether it’s through the art of phone calls or service cloud
- Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied
- Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.
You may be a good fit if you have:
- Fluency in the English language, both spoken and written to master customer satisfaction
- Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations
- Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.
- A knack for attention to detail; it’s not just a trait; it’s a way of life for you
- Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.
Why we think you’ll love it here:
- Competitive salary range: BDT 30,000 - 40,000 Monthly
- Mobile bill, gym membership, medical insurance - because we care about your well-being
- Festival bonus, profit sharing, gratuity benefit - your success is our success
- Lunch/Dinner facilities - fully subsidized, because we believe in well-fed brains
- Work hard, play hard with a sound work-life balance and a friendly environment
- Chance to work with cross-cultural teams in the U.S. - expanding your horizons
- Semi-annual reflection opportunities - because growth is the name of the game
- Employee Drop Off - we’ve got your commute covered
Other Details:
- This is a full-time, hybrid position (We come into the office on Thursdays and Fridays for community building)
- Our office is located in Uttara, Dhaka, Bangladesh and hours generally range from 8 pm - 5 am (can vary due to daylight savings in the U.S.)
Why Field Nation?
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.
