Job description
Job Title: Systems Engineer -I (Remote)
Location:Madison, WI
Duration: 09 Months
Job Description:
This position is more accurately described as a Telecommunications Administrator.
The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.
The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.
The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.
An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services.
The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks.
The candidate should have experience of providing system High-availability and day-to-day support in a 24x7-365 environment is preferred.
Special Qualifications and Years of Experience:QualificationExperienceCall Tracing Software8 yearsTelecommunication Infrastructure and Service Inventories5 yearsTelecommunications bill payment systems8 yearsTelecommunications rates and billing systems8 yearsTelecommunications systems and services5 yearsTemplate and instructions development5 yearsCustomer Service8 yearsOral Communication8 yearsWritten Communication8 yearsLAN5 yearsTelecommunication: Design and configure of ACD, VoIP, and IVR systems5 yearsTelecommunications8 yearsVideo Conferencing3 yearsVo/IP Networks5 yearsWide Area Networks (WAN)5 yearsWireless – Cellular8 yearsWireless – Data5 yearsWireless – Mobile5 yearsWork with vendor to resolve hardware and software problems5 years
Top Required Skills:
- Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc.
- Experience in provisioning PBX.
- Demonstrated skills in telecommunications asset management and billing reconciliation.
- Experience in managing Call Center software distributing and managing VoIP phone numbers.
