Job description
About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
The Technical Activation Lead turns our AI agent’s capabilities into real-world results. You’ll run the technical programs that push capability adoption up and time-to-value down—while making sure the rest of the activation function (and our partners) know exactly how the tech ticks.
About You
- 3+ years in technical enablement, solutions engineering, or product training for B2B SaaS (bonus: conversational AI).
- Knack for turning API docs and release notes into clear, hands-on learning assets (workshops, playbooks, etc).
- Proven record of onboarding technical talent fast—partners or internal team members
- Comfortable juggling documentation with one hand and a zoom workshop with the other.
- Crisp communicator who can explain the “why” to execs and the “how” to devs.
- Bonus Points for: experience with LMS tooling (thought industries), scripting or light coding, and a few scars from scaling customer education at high-growth startups.
Outcomes
- Drive Adoption: co-design and co-facilitate focused “ai labs,” workshops, and playbooks that help customers turn capabilities into real results.
- Own Onboarding: build and deliver a repeatable ramp plan for new technical CX hires—internal and partner teams alike.
- Enable the Enablers: coach GTM & customer activation peers on technical nuances so their programs land with credibility.
- Stay in Lock-Step with Product: sit in the sprint reviews, preview releases, and feed back field insights before code freezes.
- Measure and Iterate: track capability usage, lab attendance, and onboarding speed; tweak programs based on what the data says.
How Success is Measured
- Capability Adoption: percent lift in targeted AI agent features after your programs launch.
- Time-to-Productivity: Days for new tech hires/partners to reach proficiency.
- Program Engagement: Attendance + completion rates for labs and workshops.
- Cross-Team Enablement: Internal CSAT from activation including GTM peers.
The expected salary range for this position is $105,000 to $144,220 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
