Job description
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B-CPT-7126 Telehealth Virtual Assistant (Bilingual and Non-bilingual)
REQUIRED SERVICE: (Telehealth) Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior/Senior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: 7am to 7 pm or 8am to 8pm
SHIFT DAYS Monday to Friday 3-day 12-hours shift; with the rest of hours during Saturday or Sunday
Number of VAs: 10-15
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English and/or Spanish
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: N/A
We are seeking a highly organized and detail-oriented Virtual Assistant to provide administrative support for our multispecialty medical practice. The ideal candidate will be responsible for managing patient appointments, answering inquiries, and handling various administrative tasks.
Responsibilities
- Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).
- Patient Communication: Answer incoming calls, emails, and texts from patients.
- Patient Intake: Collect patient information and prepare for telemedicine appointments.
- Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits.
- Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds.
- Payment Assistance: Lead patients to process copays and insurance payments.
- Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system.
Qualifications
- Strong organizational and time management skills.
- Strong and excellent customer service skills.
- Excellent verbal and written communication skills.
- Proficiency in using medical practice management software (Athena) - nice to have
- Experience with insurance verification and prior authorization processes. - nice to have
- Ability to multitask and prioritize tasks.
- Proficiency in Spanish and/or English.
Applications/Software:
- Athena
- Klara
- Availity
- Navinet
- Covermymeds
- Phone System: RingCentral
Client Industry: Health, Wellness and Fitness
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!
