Job description
Description
About the Role:
As a UX Designer, you will shape intuitive, accessible, and engaging digital experiences across our
global travel platforms. Embedded in a cross- functional stream team with a Product Owner,
Scrum Master, and Service Designer, you will focus on digital product delivery while
collaborating closely to translate service- level insights into tangible, validated interfaces.
Depending on topic complexity and phase, you may work in tandem with Service Designers from
discovery to rollout and evaluation, or sequentially, inheriting a clear direction and expanding it
into user flows, UI patterns, and usable interactions.
You are driven by solving real- world problems for users and business, not just pushing pixels. You
are fluent in agile delivery and capable of designing elegant solutions even in complex, multi - touchpoint
systems.
User Experience Research
Lead qualitative user research to identify usability issues, test assumptions, and validate design choices.
Create and maintain personas, customer journeys and Jobs to be done.
Collaborate with Service Designers to connect service- level needs with UX- level solutions.
Present UX findings and recommendations.
Translate service journey insights and user feedback into actionable UX improvements.
UX & UI Design
Lead design workshops, and ideation sessions.
Align UX with business objectives, KPIs, and user satisfaction metrics.
Design user flows, wireframes, prototypes, and final UI specifications for key digital products.
Ensure all solutions are WCAG- compliant, responsive, and scalable across web and mobile.
Maintain consistency with the Design System and contribute reusable components and patterns.
Ensure design consistency and usability through UX guidelines.
Collaboration & Agile Delivery
Work with Product, Engineering, and Business teams to optimize UX impact.
Actively contribute in stream- level agile rituals: sprint planning, backlog grooming, daily stand- ups, and retrospectives.
Work closely with developers to ensure smooth handover and implementation.
Support the Product Owner in breaking down epics into UX tasks and user stories, aligning with business and delivery goals.
Engage in joint workshops with Service Designers during ideation and concept development.
Feedback & Continuous Improvement
Conduct usability testing of both prototypes and live features, iterating based on findings.
Integrate analytics data (e.g., Hotjar, Mixpanel, NPS) and accessibility audits into continuous UX enhancements.
Document design decisions, rationale, and outcomes in Confluence or similar systems.
Drive UX governance and maturity across the stream.
Requirements
Required Experience & Skills
5+ years of UX design experience
Proficient in written and spoken English.
Proven experience leading user research, including defining research goals, conducting sessions, and synthesising findings.
Demonstrated ability to create personas and user journey maps based on research insights.
A portfolio showcasing capabilities in UX / CX design, with a focus on solving real- life user problems.
Strong command of Figma, prototyping tools, and accessibility principles (WCAG 2.2).
Skilled in usability testing, wireframing, UI spec writing, and agile delivery practices.
Excellent communication and storytelling abilities to engage both stakeholders and peers.
Preferred / Nice- to- Have
Experience in B2B, travel, logistics, or operations- heavy platforms.
Experience collaborating with Service Designers and working across the product lifecycle from discovery to rollout and evaluation.
Familiarity with Service Design methods (service blueprints, stakeholder mapping).
Contribution to a Design System (tokens, components, documentation).
Understanding of service logic across backstage and frontstage processes
Experience collaborating with Service Designers and working across the product lifecycle from discovery to rollout and evaluation.
Familiarity with Service Design methods (service blueprints, stakeholder mapping).
Contribution to a Design System (tokens, components, documentation).
Understanding of service logic across backstage and frontstage processes.
What We Offer
Work in a supportive, international team with the flexibility of a hybrid setup (at least two days a week in the office).
Make a real impact by designing tools used daily by thousands of people in the global travel and tourism space.
Grow your skills on the job with access to learning platforms and tailored development plans.
Play a key role in transforming our design system to support products at scale.
Contribute to meaningful projects where your work leads to visible, real- world results.
Be part of a team that values collaboration, a user- centric approach, agile delivery, and iterative processes.
Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
Stability: 100 Years at the top of our field and still pushing into new territory
Progression: We reward high performers and look to promote key talent internally
Learning and Development opportunities for growth and Upskilling
A Supportive Management Culture and autonomous working environment
Company Wide Bonus Scheme
Dedicated Employee Engagement Activities
Flexible & Hybrid Working
Annual Awards and Recognition for high Performers
Friendly and Collaborative work environment
