Job description
Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.
We are looking for a UX Ops to join our French office in Paris. You will join our Product team composed of 50 people covering Product ops, Product management, Product design, Content design, User research, System design and Product knowledge. You will report directly to our Product and UX Ops Manager.
As UX Ops, you will:
- Team’s efficiency and satisfaction⇒ Contribute to provide the best environnement of work (production, analysis, communication, trainings, team building)!
- Process Optimisation ⇒ Streamline processes to build the most efficient Design cycle (we currently to merge perfectly Product and Design cycle)
- Cross-functional Collaboration ⇒ Ensure different UX expertises (Product design, Content design, Design system and UX Research) work together smoothly and effectively. You will be the link between Product Management/tech/Revenue and UX
- User Experience Advocacy ⇒ Define and disseminate the value of Brevo user experience throughout the tribes and external departments.
What will contribute to your success:
- 3-5 years of experience working as a UX/design OPS or Product OPS
- A strong knowledge of UX expertises and design processes
- Expertise in setting up workflows via Make or Zapier
- A strong knowledge of our Design tools stack (Figma, Dovetail or similar, Maze, Fullstory or similar)
- Data driven : experience with product analytics software is a plus
- A strong communicator: you effectively interact with others to build relationships, influence, and facilitate the sharing of ideas and information. You use tact and diplomacy to navigate difficult situations
- An eager learner: you seek opportunities to learn from colleagues, from failures, and from experience
- Result-oriented: you believe progress is incremental and measurable
What we offer:
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work’s council benefits (Leeto)
- Social and green committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation packages for international talents
- …and more!
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
