Job description
IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below.
You don’t need to type all the information in the application form, upload your resume first and see the magic!
If you are interested in the job, click APPLY TO POSITION.
\*\*\******************************************************************
CPT-9577 AirBnB Virtual Assistant
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior to Advanced Level
MIN. HOURS/WEEK: 12 hours
SHIFT TIME ZONE: CST
SHIFT HOURS: Monday - 3-4 PM CST
Thursday - 3-7PM CST
Friday - 3-7PM CST
Sunday - 3-6PM CST
Number of VAs: 1
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: no preference
We are seeking a highly motivated, proactive and organized Airbnb Virtual Assistant (VA) to join our growing team. In this remote position, you will play a vital role in ensuring the smooth operation of our 10 Airbnb listings by managing guest communication, property upkeep, and scheduling.
Responsibilities
- Guest Communication:
- Provide exceptional customer service to guests via email, booking platforms, and text message.
- Manage guest inquiries before, during, and after their stay.
- Facilitate check-in and check-out processes, ensuring clear communication and a smooth experience.
- Property Management:
- Coordinate and manage cleaning services for all 10 properties to ensure they are clean, well-maintained, and ready for new guests.
- Conduct inventory checks of essential supplies and amenities, and restock as needed.
- Liaise with maintenance providers to address any repairs or maintenance issues identified by guests or during routine inspections.
- Listing Maintenance:
- Ensure all listing details on Airbnb are accurate and up-to-date, including photos, descriptions, pricing, and availability.
- Monitor competitor listings and suggest improvements to optimize our Airbnb offerings.
- Scheduling and Organization:
- Maintain a master calendar to manage bookings across all 10 properties to avoid conflicts.
- Oversee communication and scheduling between cleaning services, maintenance providers, and guests.
- Handle any guest cancellations or rebookings in a timely and efficient manner.
Qualifications
- 2+ years of experience in short-term rental customer service or and hospitality industry, or rental property management
- Excellent communication and interpersonal skills, both written and verbal. Excellent problem solving skills and resourcefulness.
- Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
- Proficient in computer software and comfortable using online platforms like Airbnb, email, and scheduling tools.
- A keen eye for detail and a commitment to providing a clean and comfortable environment for guests.
- Ability to work independently, manage time effectively, and meet deadlines.
- Knowledge of Airbnb policies and best practices is a plus.
Applications/Software
- Lodgify
- VRBO
- AirBnB
- Breezeway
- Phone System: Lodgify
CLIENT INDUSTRY: Hospitality/Vacation Rentals
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!
