Virtual Assistant, Customer Service

at We Clone You
  • $8k-$12k
  • Remote - Jamaica

Remote

Customer Service

Entry Level

Job description

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to businesses of all sizes. We are currently looking for a Virtual Assistant with expertise in customer service to join our client’s team.

In this role, you will be responsible for performing various tasks, including

  • Handle and respond to 75+ inbound inquiries daily across phone, email, and live chat.

  • Maintain a professional phone presence, providing excellent customer service.

  • Efficiently manage and prioritize multiple tasks throughout the day.

  • Collaborate with internal teams to coordinate activities and resources as needed.

  • Attend and actively participate in team meetings and training seminars.

  • Support cross-functional teams, including sales, marketing, and operations.

  • Continuously challenge yourself to improve and contribute to team success.

  • Maintain strong work ethic and consistently demonstrate willingness to learn.

  • Proven experience in customer service or as a virtual assistant, handling inbound inquiries.

  • Previous experience with real estate is a plus.

  • Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat.

  • Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email

  • Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills.

  • Ability to multitask in a fast-paced, dynamic environment.

  • Self-motivated with proven ability to learn quickly and contribute effectively.

  • Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management.

  • Ability to collaborate with cross-functional teams (sales, marketing, production, operations, finance, and senior management).

  • Supplementation and fitness industry knowledge/experience is a plus.

  • Work from home;

  • Payment in dollars per working hour (40-hour week);

  • Starting salary between 4$ - 6$ per hour depending on your experience, with room for raises based on performance;

  • A workplace that values its people;

  • Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

Remember to upload your data in English, please. Including your resume.

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