Job description
Who we are…
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world’s largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
What you’ll be doing…
As a Workforce Management Analyst, you will play a crucial role in enabling operational excellence and driving customer success. This position focuses on leveraging analytical expertise to support data-driven decision-making, enhance service delivery, and foster continuous improvement. Through collaboration and innovation, you will contribute to building systems and processes that align with organizational goals and create value for clients.
This role emphasizes strategic thinking, problem-solving, and adaptability, making it ideal for independent contributors who thrive in dynamic environments. Your contributions will directly impact the organization’s ability to deliver exceptional service and meet the evolving needs of clients. This role is designed for independent contributors and requires minimal supervision.
- Manage escalations and oversee the SNOW ticket system to ensure timely resolution of issues and seamless service delivery.
- Develop and maintain dashboards to streamline data flow and provide actionable insights that support client-focused initiatives.
- Conduct regular audits of back-office data to ensure the accuracy of critical information.
- Respond to ‘ad-hoc’ reporting requests with timely and insightful analyses that enhance client satisfaction and service outcomes.
- Perform secondary checks and audits on deployments to identify process improvement opportunities, ensuring operational efficiency and client success.
- Build robust reporting frameworks that empower teams to make data-driven decisions aligned with client expectations and organizational goals.
- Collaborate with cross-functional teams to continuously improve workflows, enabling seamless service delivery and fostering client trust.
- Perform secondary checks and audits on deployments to identify process improvement opportunities, ensuring operational efficiency and client success.
- Other duties as assigned.
What we’re looking for…
You are a detail-oriented, analytical Workforce Management Analyst with a strong ability to transform data into actionable insights. Your proactive approach to process optimization combined with your experience drives operational efficiency and improvement. You thrive in a collaborative environment and possess excellent communication skills, enabling you to engage effectively with cross-functional teams. Your commitment to accuracy and excellence is evident as you consistently seek opportunities to refine processes and enhance performance. This position is ideal for self-motivated individuals who can work independently with limited supervision.
You’ll need to have:
- Bachelor’s degree or five or more years of relevant work experience.
- Five or more years of experience in data analysis, workforce management, or related fields.
- Strong proficiency in data analysis tools and dashboard creation, including advanced skills in Microsoft Excel and Power BI.
- Experience in conducting data audits and generating reports for operational insights.
Even better if you have one or more of the following:
- Strong background in a command center and/or field services environment, along with hands-on experience in troubleshooting technical issues.
- Certifications in relevant areas (e.g., Six Sigma, Project Management).
- Experience with advanced data visualization tools and reporting systems.
- Familiarity with operational processes in field services or similar environments.
- Experience using tools like Alcyon, Axsis, ServiceNow, or other data management platforms.
Where you’ll be working
In this remote role, you’ll have the flexibility to work from home full-time, allowing you to create an optimal work environment. You’ll also have regular check-ins and team meetings scheduled through virtual platforms to ensure collaboration and support
Scheduled Weekly Hours
40 Hours
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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