Job Description
We are looking for a talented Account Manager to join our Client Services team in London.
This will be an initial 6-month, full-time contract (FTC) with potential to be extended or become permanent.
The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.
To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work. Your chance to work with amazing global clients such as Amazon, Nestle, Qualcomm, Wella, Google, PepsiCo.
Responsibilities
To manage several major global accounts and develop both existing and new client relationships.
Developing innovative and creative ideas and solutions for client campaigns
Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customers
Maximising revenue from client
Presenting to clients and attending client meetings and partner meetings and events
Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
Manage client reviews with senior clients
Managing a team to deliver effective performance from all levels
Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client
Creating project plans and project specification documents
Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds
Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
Ensuring all billing is completed on time
Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget
Working with partner agencies when delivering work as part of a wider campaign
Working with Finance to ensure invoices are paid on time
Keeping up to date with time sheets and expenses claims
The overall quality of the final deliverable on projects that you manage
Experience account handling, creative development or client facing project management experience
Delivering digital & social campaigns
Cross market campaign activation
Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
The ability to analyse and resolve problems quickly and effectively
Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
Must have strong listening skills
Have an understanding of social media and its impact on brand
Excellent organisational and time management skills
The ability to work under pressure whilst keeping an eye for detail
Excellent written and verbal communication skills
Additional holiday day for each year of service, up to 27 days
Additional festive shutdown period between Christmas and New Years
Subsidised gym membership
Private Medical Cover
Company Pension Scheme
Personal development fund
Cycle to work scheme
Regular company socials/away days,
Regular breakfasts and Thursday drinks
Flexible working, hybrid 2-3 office days per week
Plus other cool perks
This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.
