Job Description
We are looking for a Community Manager to join our Community team in London. Initially, this will be a 6-month Fixed Term Contract (FTC).
The 1000heads Community team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world’s most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force.
To be part of the Community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you.
Responsibilities
Creative copywriting which you are able to flex for all things social, including adapting and publishing content effectively across social channels
On-the-pulse community management, stimulating and sustaining conversations and relationships with a brand’s audience and getting our brands noticed by their target audience
Moderation of customer-facing queries, with experience of escalation
Managing the building and day-to-day delivery of editorial calendars and creative campaigns
Working directly with our creative studio to ideate and brief on engaging content to power our organic social-first activations
Building strong relationships with your clients and identifying business development opportunities
Researching the latest social tools, platforms and trends – and working to ensure that we are the first to innovate and experiment
Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech-space
Working directly with our insight team to deliver reports, performance tracking & trend analysis to clients
Feeding into campaign planning and responses to client briefs in both a strategic and executional capacity
Offering strategic thinking, creative spark, and commercial understanding to develop impactful activations
Previous B2B and B2C experience are a strong advantage
Previous experience working with brands that require an element of translating technical product information into compelling editorial is a strong advantage
An impressive understanding of social media and the value it can offer our brands
Excellent written and verbal communication skills, you should speak the language of the internet
An eye for creative content: both written and visual and know the nuances of social media formats; if you know your Reels from your TikTok, this job is for you
Excellent organisational, time management & people management skills
The ability to work under pressure whilst keeping an eye on the finer details
Proficiency in using a wide variety of social platforms and tools that are used to drive efficiency within the accounts we work
The ability to think creatively (capable of thinking differently and disruptively)
Hands-on experience of social commerce platforms (e.g. TikTok Shop) is an advantage
Additional holiday day for each year of service, up to 27 days
Additional festive shutdown period between Christmas and New Years
Subsidised gym membership
Private Medical Cover
Company Pension Scheme
Personal development fund
Cycle to work scheme
Regular company socials/away days
Regular breakfasts and Thursday drinks
Flexible working, hybrid 2-3 office days per week
Plus other cool perks
