Job Description
Abacus is seeking a highly motivated Revenue Operations Specialist to support our UK and UAE Go to Market (GTM) teams. This role is ideal for a detail-oriented problem solver who thrives in a fast-paced environment and enjoys balancing operational execution with process improvement.
You will be responsible for managing day-to-day revenue operations activities, including contract processing, client onboarding and offboarding, reporting, and data management across multiple systems. You will work closely with Sales, Business Development, Customer Experience, and Operations teams, with a strong focus on Salesforce and ServiceNow. This role reports directly to the Revenue Operations Manager.
Key Responsibilities
- Process a high volume of client contracts using Salesforce, PDFButler, and SignButler for assigned regions.
- Manage new client onboarding and client offboarding activities across multiple internal systems.
- Maintain accurate and up-to-date client Account data to support Sales and Customer Experience Management (CXM) teams.
- Create, maintain, and enhance Salesforce reports and dashboards for regional stakeholders.
- Support the documentation, improvement, and implementation of revenue and sales operations processes in SharePoint.
- Assist in delivering Due Diligence Questionnaires (DDQs) to clients within assigned regions.
- Handle region-specific operational requests and tickets and assist in managing the support queue.
- Partner cross-functionally to identify process gaps and recommend scalable improvements.
Skills & Competencies
- Strong analytical and problem-solving skills with high attention to detail.
- Ability to manage competing priorities in a fast-paced environment.
- Comfortable working both independently and collaboratively across teams.
- Strong relationship-building skills with internal stakeholders.
- Excellent written and verbal communication skills.
- Highly organized, self-motivated, and accountable.
- Ability to perform effectively under pressure and meet tight deadlines.
- Basic understanding of IT infrastructure or technical systems is a plus.
Qualifications
- 2+ years of experience in a relevant role (Revenue Operations, Sales Operations, Technical Support, or similar); experience in technology or financial services is a plus.
- Hands-on experience with Salesforce required.
- Proficiency in Microsoft Excel and Word.
- Experience with ServiceNow preferred.
- Ability to commute to the London office on a hybrid basis.
The Benefits of Working for Abacus:
- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Gym discount
- Life insurance
- Comprehensive travel insurance for you and your family in line with scheme rules
- Confidential well-being and counselling support
- Competitive Compensation
- Contributory pension scheme
- Company events
- Private Medical and Dental Insurance
