Job Description
Vibes is on a journey to reinvent the messaging ecosystem. You probably get dozens of communications from brands every day – most of them are not interesting. They don’t make you love the brand more or improve the service you receive. And maybe you want richer engagement with brands, but are you really going to download their app? Probably not… You may be surprised to learn that in the next year the way people engage with brands is going to completely change. RCS is an exciting new messaging channel that enables the richness of apps through the ubiquity of your phone’s text messaging capabilities.
The potential of RCS is clear, but the industry needs to be inspired. Someone needs to chart the path. Luckily, we’ve done this before. Vibes is a pioneer in mobile engagement – shaping the industry and guiding innovation for since the advent of text messages. Today, we route _billions_ of messages of month and cultivate excellence through our technology and deep expertise in mobile best-practices. We hold one of only four coveted spots as a Tier-1 DCA for RCS, which means we will shape the journey as RCS replaces Apps and outdated-email for consumer communication.
Vibes is shaping the new world that will make text messages more engaging, more useful, and more valuable to everyone. You should join us.
Role Summary:
We are looking for a Revenue Operations Specialist to grow with our team. You care deeply about using data to empower teams to do their best work and are equally comfortable analyzing sales data for insights as you are brainstorming with a sales rep on how they can optimize their outreach process. You’re passionate about collaborating to understand business problems and partnering with the GTM team to support strong, data-driven performance.
Vibes cares about character and culture as much as competency. We strive to build a workplace where people are excited to come to work every day and feel empowered and motivated to do their best work.
This is a hybrid position based in Chicago and reports to the Director of Revenue Operations. Vibes has been recognized in 2026 as a Built In Best Places to Work.
Responsibilities:
Analysis & Insights
Support performance by making metrics-based connections between processes and revenue results
Report on GTM funnel metrics to provide timely information to drive strategic decisions - enable efficient, clear direction from the Revenue Operations and Sales leadership team to reps
Utilize effective data visualization to drive clarity and accurate understanding for stakeholders
Engage as a liaison between teams – often business operations and sales functions to ensure alignment on goals and outcomes
Participate in evolving our Pricing & Packaging strategy – make suggestions cadence for review of our current rate cards, contribute to strategy for new products
Operational effectiveness
Participate in Deal Desk – meet with Sales and Customer Success teams to support effective deal structure aligned with our pricing & packaging strategy
Provide all GTM Reporting for the business – consult on and execute a useful cadence that meets the needs of all stakeholders; complete ad hoc reports, as necessary
Manage all contracts – ensure contracts are simple, effective, and consistent with template from legal
Drive Sales enforcement – partner with GTM and Executive leadership to ensure compliance and clean data hygiene
Own CPQ tool to accelerate and simplify pricing and negotiation practices
Manage all GTM Tools & Tech – act as primary admin for all tools, manage internal user provisioning and implementation. Act as first point of contact for Vibes employees for training and support.
Compensation planning & execution
Support Finance and Talent Team in calculating commissions for quarterly an annual payouts.
Requirements:
At least 1 years’ experience in Revenue Operations for a SaaS company
Experience in direct sales preferred
Working knowledge GTM Technology Tools (CRM, Marketing automation, Customer Success)
Demonstrated ability to pattern match to help identify challenges to the business or our execution (i.e. general business acumen and critical thinking)
Demonstrated competency in key tools (e.g. Excel/pivot tables, Hubspot or Salesforce admin, PowerPoint graphics)
Basic understanding of Marketing Operations (e.g. demand generation KPIs & data tracking, lead lifecycle analysis, SEO and web trends, B2B MarTech tools)
Basic understanding of Services/Customer Success operations, leading indicator KPIs and systems/data management
Our Core Values:
Respect, Honesty, and Integrity for All Stakeholders
Relentless Focus on the Customer
Create Value
Always be Learning
Never be Satisfied
Seek Accountability and Ownership
Compensation and Benefits
The compensation range for this role is $65,000 - $75,000 plus a performance-based bonus plan. Final compensation will be determined by factors such as relevant work experience, skills, and certifications. Vibes offers a full slate of benefits from competitive salaries, options, medical, dental and vision coverage, short and long term disability, life insurance, 12 paid holidays, flexible vacation, summer Fridays, Winter Holiday break, commuter benefits, a 401(k) plan and match, and a paid parental leave program.
Equal Opportunity
Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
