Touch Support, Inc. & SNF Back Office

Touch Support, Inc. & SNF Back Office was founded in 2003 in Chicago. We provide outsourced Customer Experience (CX), IT Services, and Financial Services to businesses. We deliver scalable ²⁴⁄₇ white-label solutions for health, tech, finance, SaaS, E-Commerce, IT Services, hosting companies, and healthcare facilities. We integrate dedicated professionals into client teams, acting as an extension of your brand. We have between 201-500 employees.

For Customer Experience, we offer ²⁴⁄₇ customer service, including Tier 1 and Tier 2 support across email, chat, and voice channels. We manage tickets based on Service Level Agreements (SLAs) and are proficient with helpdesk platforms such as Zendesk, Freshdesk, Intercom, and Salesforce. We offer multilingual support in English, Spanish, German, and French.

Our IT Services include ²⁴⁄₇ helpdesk support, system administration, cloud strategy, infrastructure monitoring, user support, and remote device troubleshooting. We provide HIPAA Security and Compliance, field tech support, infrastructure & cloud management for Windows, Linux, and AWS environments, disaster recovery, managed infrastructure, IT staffing, data center services, application management, database management, virtualization, and firewall and network management.

Our Financial Services cover bookkeeping, accounts payable (invoice processing, vendor management), accounts receivable (collections, billing), bank reconciliation, month-end close assistance, and year-end close assistance. We also offer Microsoft Licensing at COST and specialized SNF Back Office Services for skilled nursing facilities. We can onboard teams within 7 days. Our teams operate under strict data privacy, access control, and confidentiality protocols, including GDPR and SOC 2 compliance. Our teams are trained to use your existing platforms like Microsoft 365, NetSuite, and QuickBooks.

Our mission is to be your trusted partner, alleviating technical and staffing roadblocks. We deliver reliable, well-managed technical support and staffing solutions that integrate with your culture and goals. This empowers you to provide exceptional customer experiences and focus on your strategic objectives.

Our vision is a business world where organizations thrive, unburdened by operational complexities. We achieve this by empowering you with skilled people and reliable support, allowing you to innovate and focus on your core mission.

We operate with a global, remote-based team, emphasizing work-from-home arrangements. We foster strong team connectivity and a collaborative culture. Our employees maintain constant communication with English-speaking colleagues and work to align with US working hours.

We foster a friendly, international team environment and a fast-paced learning culture. We offer stable quarterly shift schedules. We prioritize training, mentoring, and certification sponsorship, providing a defined promotional path for career progression.

We offer a starting salary of $660 to $665 gross. Employees receive initial and ongoing training and mentoring, along with a clearly defined promotional path that includes competitive salary increases. Team Leads and supervisors are based in the US. For entry-level roles, we provide training from scratch and cover certification costs. There are opportunities to develop in IT support with potential for career expansion.