Job description
Job Title: TCS Administrator
Location: Northampton, UK
Company: Diversey UK
Working Pattern: 5 days per week in the office until training is complete, then hybrid working (details to be confirmed)
About Diversey
Diversey is a global leader in hygiene, infection prevention, and cleaning solutions. We are committed to creating safe, efficient, and sustainable environments for our customers across multiple sectors. We are now looking for a proactive and detail-oriented TCS Administrator to join our team in Northampton.
Role Overview
The TCS Administrator will play a key role in supporting the efficiency and accuracy of our Transactional Customer Service (TCS) operations. This position ensures data integrity, smooth order processing, effective communication with internal teams, and high-quality service to our customers.
This is an excellent opportunity for an organised, analytical, and customer-focused individual looking to grow within a dynamic and supportive environment.
Key Responsibilities
- Process customer orders accurately and within agreed service levels.
- Maintain and update customer records, pricing data, and product information within internal systems.
- Monitor open orders, shipments, and delivery schedules to ensure timely fulfillment.
- Support issue resolution by liaising with logistics, sales, supply chain, and customer service teams.
- Generate reports, dashboards, and performance metrics as required.
- Ensure compliance with internal controls, policies, and quality standards.
- Assist with system changes, testing, and process improvements related to TCS operations.
- Provide administrative support to the wider TCS and Customer Service teams.
- Handle customer queries professionally via phone and email when required.
Skills & Experience
Essential:
- Strong administrative or customer service background.
- Excellent attention to detail and accuracy in data entry.
- Ability to multitask and prioritise workload effectively.
- Excellent communication skills (written and verbal).
- Proficient in Microsoft Office, especially Excel.
- Comfortable working in fast-paced, deadline-driven environments.
Desirable:
- Experience with ERP systems (SAP, Oracle, or similar).
- Previous experience in supply chain, order management, or B2B support.
- Understanding of logistics or distribution processes.
Working Arrangements
- Training Period: 5 days per week in the Northampton office for onboarding and training.
- Post-training: Hybrid working model (office + remote), subject to performance and team requirements.
