Job Description
About Us
AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.
AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
Your Mission:
As an Implementation Specialist within SuccessHub, you will play a critical role in driving customer success from the moment a contract is signed through full launch and value realization. You will lead customers through the entire implementation lifecycle, establishing the foundation for long-term product adoption, growth, and retention.
Your focus will be on driving successful onboarding and technical implementation of AfterShip’s returns and tracking solutions. You will act as the central coordinator across customers and internal teams, ensuring customers clearly understand how to best leverage our products while confirming features, configurations, and integrations are properly aligned to support their business objectives.
As AfterShip is a multi-product SaaS platform, onboarding is not always a linear lifecycle stage.
You will remain a key partner in driving value realization as customers expand within our product suite.
What You’ll Do:
- Lead post-sale onboarding for B2B customers from kickoff through go-live, driving successful technical implementation and early value realization. Success looks like high on-time activation rates, strong feature adoption post-launch, and minimal rework or support escalations.
- Guide customers through platform configuration, workflow setup, and best practice adoption to ensure strong product utilization. Success looks like customers being able to effectively operate and derive value from the platform shortly after launch.
- Support custom API-based integrations by partnering with Solutions or Engineering teams to translate business requirements into actionable technical configurations. Success looks like integrations being deployed accurately, successfully tested, and aligned to customer business needs.
- Serve as the primary coordinator across customers and internal teams to ensure implementation timelines, milestones, and success criteria are met. Success looks like smooth project execution with minimal delays and strong stakeholder alignment.
- Transition customers from implementation to ongoing success management by driving adoption, engagement, and product value outcomes. Success looks like strong long-term platform usage and sustained customer satisfaction.
- Support mature customers in adopting newly launched features and additional products, driving continued optimization and expansion across the AfterShip suite.
You will be expected to be in the office 1-2 times per week, located in downtown Toronto.
Who We’re Looking For :
- 3+ years of experience implementing or managing B2B SaaS customers.
- Proven experience leading technical implementations with integrations and API-based workflows.
- Excellent technical fluency: comfortable discussing APIs, webhooks, data flows, and system configurations.
- Experience working with eCommerce platforms, logistics systems, or carrier integrations is highly preferred.
- Ability to translate complex technical concepts into clear business guidance.
- Proven project management skills: organized, structured, and detail-oriented.
- Confident stakeholder manager who can lead executive and operational conversations.
- Builder mindset: able to navigate ambiguity and improve processes as we scale.
At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.
Why You Should Join Us:
- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry’s most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Perks:
- Competitive compensation
- Hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
Salary range for this role: CAD$118,000 - $130,000 on-target earnings
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.
Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.
This job posting is for a new position.
