Job Description
Company Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 25 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including “Product of the Year- SD-WAN and UCaaS”, “Excellence in Customer Service”, “Unified Communications Excellence”, “Best in Show,” “Best Telecom Deal” and “Top Channel Program”.
Job Description
Job Summary
We are seeking an experienced Senior Project Manager to lead the delivery of complex telecommunications and managed services projects. This role is ideal for a seasoned professional with extensive telecom industry experience and a proven track record of managing large-scale infrastructure initiatives in a fast-paced, results-driven environment.
The Senior Project Manager will oversee end-to-end project delivery, manage cross-functional teams, coordinate with strategic carrier partners, and ensure projects are delivered on time, within budget, and to the highest quality standards.
Key Responsibilities
- Lead and manage multiple concurrent telecommunications and managed services projects from initiation through successful completion and closeout.
- Oversee complex infrastructure projects including Ethernet, SD-WAN, GPON, and firewall implementations across multiple customer sites.
- Direct internal engineering, operations, and service delivery teams; assign tasks, monitor progress, and ensure accountability to project milestones and deliverables.
- Manage strategic relationships with major telecom carriers (AT&T, Lumen/CenturyLink, Verizon) to negotiate terms, expedite circuit ordering, and resolve escalated issues.
- Develop and maintain comprehensive project plans, budgets, resource allocations, and risk mitigation strategies.
- Establish and track key performance indicators (KPIs), project metrics, and success criteria; report progress to executive leadership and customers.
- Identify, assess, and proactively manage project risks, dependencies, and scope changes; implement corrective actions as needed.
- Mentor and coach junior project coordinators and associate project managers to develop their skills and advance their careers.
- Serve as primary point of contact for customer communications, providing strategic updates and managing stakeholder expectations at the C-level.
- Optimize project management processes and systems; recommend and implement process improvements to enhance efficiency and delivery quality.
- Manage project budgets, track expenses, and ensure cost control throughout the project lifecycle.
- Maintain detailed project documentation, lessons learned, and best practices to support organizational knowledge and continuous improvement.
**Required Qualifications**
- 7+ years of progressive experience in project management, program management, or senior operations roles within telecommunications or managed services industries.
- Demonstrated expertise in managing large-scale telecom and network infrastructure projects including Ethernet, SD-WAN, GPON, and firewall deployments.
- Extensive experience coordinating with major telecom carriers on circuit ordering, provisioning, and complex service implementations.
- Proven ability to manage project budgets, resources, and timelines for multi-million dollar initiatives.
- Advanced proficiency with enterprise project management tools, ticketing systems, and business intelligence platforms.
- Strong leadership and team management experience; ability to direct and mentor cross-functional teams.
- Excellent stakeholder management skills with experience communicating at executive and C-level.
- Exceptional organizational skills, strategic thinking, and attention to detail in complex environments.
- Superior written and verbal communication skills with ability to present to senior leadership and customers.
- Demonstrated ability to manage multiple high-priority projects simultaneously while maintaining quality standards.
**Preferred Qualifications**
- Project Management Professional (PMP) or similar advanced certification.
- Experience managing multi-site, enterprise-level business connectivity and infrastructure projects.
- Deep knowledge of telecom ordering processes, ASR/LSR concepts, and carrier provisioning workflows.
- Background in P&L management and financial forecasting.
- Experience with Agile or hybrid project management methodologies.
- Track record of successfully delivering projects ahead of schedule or under budget.
- Experience in vendor management and contract negotiation.
- Knowledge of network architecture and telecommunications technology trends.
Qualifications
- 1–3 years of experience in a project coordination, service delivery, or operations role within telecommunications or managed services.
- Basic understanding of telecom and network services such as Ethernet, SD-WAN, GPON, or firewalls.
- Exposure to carrier coordination, provisioning, or circuit ordering processes.
- Comfortable working with multiple vendors and understanding carrier timelines.
- Experience using project tracking tools, ticketing systems, or internal databases.
- Strong organizational skills and attention to detail.
- Clear written and verbal communication skills.
- Ability to manage multiple tasks and adapt to changing priorities.
Preferred Skills
- Experience supporting multi-site or business connectivity projects.
- Familiarity with telecom ordering processes (ASR/LSR concepts).
- Interest in growing into a full Project Manager role over time.
- Proactive, detail-oriented, and eager to learn.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Why Join Us?
- Entry-level opportunity to build hands-on project management experience in telecom.
- Learn from experienced project managers and technical teams.
- Exposure to real-world carrier coordination and infrastructure deployments.
- Clear growth path into a Project Manager role.
- Competitive compensation and benefits package.
