Job Description
AlGooru is hunting for the next generation of Sales talents!
We’re looking for a Sales Account Manager
Who Are We ❓
📚 AlGooru is the leading private tutoring platform in Saudi. We’re the first licensed by the National E-Learning Center (NELC), and we’re renowned for providing tech-enabled tailored educational support to students of all ages and levels (K-12, university, and professionals).
🪙 We’ve been backed by various local, regional, and international investors including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, Hub71, family offices, and others.
💡 A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.
The Role Highlights 💡
Main Responsibilities:
- Drive sales and close deals by engaging leads, understanding their needs, and recommending the right tutoring solutions.
- Manage and grow customer relationships to ensure retention, renewals, and upselling opportunities.
- Handle customer queries and resolve issues across channels, ensuring a smooth and positive customer experience.
A Day In Your Life:
Sales & Revenue Growth
- Drive and exceed monthly sales targets
- Engage with inbound leads (parents & students) and convert them into paying customers
- Identify customer needs and recommend the best tutoring solutions/packages
- Upsell and cross-sell services to maximize customer value
- Follow up consistently to close deals and reduce drop-offs
Account Management & Retention
- Build and maintain strong relationships with parents and students
- Drive retention, renewals, and long-term engagement
- Act as the main point of contact for assigned accounts
Customer Support & Operations
Handle customer queries, complaints, and requests across channels (calls, WhatsApp, email)
Resolve issues related to:
- Payments & billing
- Refunds
- Technical issues
- Service experience
Escalate complex cases when needed and ensure fast resolution
Process & Performance
- Track and manage customer interactions, tickets, and sales data
- Optimize response time and improve customer experience metrics
- Identify gaps in the funnel and suggest actionable improvements
- Support continuous improvement of internal tools (CRM, ticketing systems)
You’re the Sales Account Manager we’re looking for if you have:
- 2–4 years of experience in B2C Sales, Account Management, or Customer Success
- 1–2 years of experience using CRM systems (preferably HubSpot)
- Strong sales and closing skills with the ability to identify customer needs and convert them into solutions
- Proven ability to manage client relationships and drive retention or upselling
- Customer-first mindset with strong problem-solving and ownership
- Familiarity with Saudi consumer behavior and expectations is a must
- Excellent communication skills in Arabic and English
Nice to have:
- Experience in EdTech, SaaS, or service-based businesses
Our application process:
- Screening & Intro Call (5-10 mins)
- Chemistry Interview (15-30 minutes)
- Technical interview (30-60 minutes)
- Vision Fit Interview (30-45 minutes)
- Offer extended to successful applicants
What We Offer You❗
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:
- Work from Anywhere
- No clocking in/out
- Learn and expense on us!
- AlGooru Library
- Vibrant Startup Culture
- Fast Promotions (like really fast)
- Coaching & Entrepreneurial Bytes
How to gain extra Gooru points❓
- Demonstrate your entrepreneurial, hustling, and energetic spirit
- Prove your ability to take full ownership of your role without the need to be micromanaged
- Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.
- Be extra organized… like extra…
