Job Description
Apna is India’s leading Professional Networking Platform where users can search and apply for jobs for free, and employers can post job vacancies and hire quality candidates.
Job Description:
We are looking for passionate, energetic, and career-driven freshers to join our Customer Support team and begin their journey in a fast-growing, customer-first work environment.
As a Customer Support Specialist, you will work directly with employers hiring on Apna and support them across calls, emails, and chats. This role is perfect for candidates who enjoy problem-solving, communication, relationship-building, and creating great customer experiences.
The ideal candidate should have good communication skills in English and Hindi, a customer-first mindset, a positive attitude, and a strong willingness to learn CRM tools, support processes, digital platforms, and professional customer success practices.
Support Process Type:
Blended – Call Heavy/Open to chat and email
Type of Employer Queries:
Churn Management, Reactivation of customer, Job posting queries.
Key Responsibilities:
- This role gives you an opportunity to build strong customer support skills while working directly with employers and helping them resolve their queries.
- You will interact with employers through multiple channels such as calls, emails, and chats, and learn how to provide prompt, polite, and accurate support. You will handle customer concerns with professionalism, patience, and empathy while creating a positive customer experience.
- You will also get hands-on exposure to digital tools such as CRM, ticketing systems, chat software, and other platforms. As part of the role, you will get the opportunity to coordinate with internal teams such as Product, Sales, Marketing, and IT to escalate and resolve employer issues efficiently.
- This role will help you understand customer problems, follow process guidelines, and provide effective solutions with confidence. It requires willingness to work in rostered shifts(Day Shift) and open to be on camera during working hours.
- This is a great opportunity for freshers to start their career in customer support, work with a highly professional team, improve business communication, and develop strong problem-solving skills in a professional environment.
Must-Haves:
- We are looking for enthusiastic freshers who are ready to take their first step into a professional customer support career.
- You should be a graduate with good communication skills in English and Hindi, and the confidence to interact with customers politely and professionally.
- A minimum typing speed of 30 WPM and basic knowledge of tools like Zoom, Google Meet, and online platforms will help you perform smoothly in this role.
- You should have a laptop, stable Wi-Fi connection of at least 30 Mbps, and a dedicated work-from-home setup.
- This role is ideal for someone who is comfortable solving customer queries, learning new processes, and working in a front-line support environment.
- You should be flexible to work in rotational shifts, weekends, and extended hours when required.
- Candidates who can join within 7 days will have an added advantage.
Preferred Qualifications:
- Any internship or basic exposure to customer service, chat support, voice process, recruitment, CRM, or ticketing tools will be an added advantage.
- You should be able to understand customer concerns clearly and suggest suitable solutions with confidence.
- Good written communication skills will help you manage chat and email support professionally.
- A willingness to learn tools like Freshchat, CRM, ticketing systems, and internal platforms is important for success in this role.
- We are looking for a positive team player with a strong learning mindset, ownership attitude, and eagerness to grow in a professional customer support environment.
