Job description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Training Specialist on our Global Support team, you will ensure our frontline support professionals are equipped to troubleshoot and resolve complex issues across Axon’s ecosystem. This role blends deep technical learning with engaging instructional delivery. You will immerse yourself in Axon’s cutting-edge hardware and SaaS platforms, master their technical foundations, and then translate that knowledge into clear, effective training programs.
Your work will directly elevate the technical expertise of our global support teams and help us deliver a world-class customer experience.
What You’ll Do
Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Sr. Director, Global Services and Support Operations
Direct Reports: N/A
Training Development & Delivery
- Rapidly learn Axon’s ecosystem (cloud software, networking, IoT devices, integrations) and design scalable technical training programs tailored to multiple support tiers.
- Partner with the Training Manager to lead new hire onboarding, ensuring team members quickly gain the technical knowledge and confidence to support customers effectively.
- Drive Tier 1 upskilling to strengthen troubleshooting foundations and prepare agents for Tier 2 readiness, while delivering product-specific training to Tier 2 teams on complex products, workflows, and integrations.
- Continuously refine training curriculum to reflect new product capabilities, technical requirements, and learner feedback, driving measurable retention and progression across tiers.
Technical Knowledge Management
- Develop and maintain quick references, and troubleshooting content, translating complex product concepts into accessible resources.
- Partner with Training Manager, Product and Support SMEs to ensure accuracy, keep content current, and align training with the Support knowledge base for consistency and adoption.
- Design and support skills assessments that validate technical growth, measure knowledge retention, and track progression across tiers.
What You Bring
- Bachelor’s degree in a technical or related field preferred, or equivalent practical experience
- 3-5+ years of experience in technical training or tiered technical support roles
- Strong ability to learn and teach complex technical concepts (networking, SaaS, IoT, APIs, integrations)
- Deep experience working with multi-faceted, interconnected ecosystems of hardware, software, and cloud technologies — such as cameras, sensors, or drones.
- Experience delivering technical training in both live and virtual environments
- Excellent communication skills with the ability to simplify highly technical topics for diverse learners
- Familiarity with LMS platforms and Salesforce CRM is a plus
- Experience with Knowledge-Centered Service (KCS) or AI-driven knowledge creation is a plus
- Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between $56,625 in the lowest geographic market and $90,600 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
