Job Description
Join Aya Healthcare, winner of multiple Top Workplace awards!
The Technical Implementation Consultant, Workforce AI focuses on designing and delivering scalable customer solutions during implementation, with a strong emphasis on data, integrations, and system behavior. Acting as a bridge between customers, implementation teams, and engineering, the consultant guides solution design decisions, validates data flows, and ensures integrations are reliable and aligned with business needs. The role requires strong analytical skills, SQL-based data investigation, and the ability to translate complex technical concepts into clear, practical guidance. While not a coding role, it plays a critical part in shaping how solutions are implemented, improving delivery processes, and driving successful customer outcomes in a fast-moving environment.
Who We Are:
We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
Responsibilities:
Solution Design & Customer Consulting
- Partner with customers during implementation to design solutions that meet business requirements while aligning with platform capabilities and best practices
- Act as a customer‑facing consultant, leading technical and solution‑oriented discussions and helping customers understand design tradeoffs, constraints, and options
- Translate customer operational needs—particularly within healthcare workforce management—into clear solution recommendations
- Serve as a trusted advisor throughout implementation, helping customers understand how configuration, data, and integrations impact outcomes
- Support internal teams by providing guidance on recommended solution patterns and design decisions
Technical & Data Analysis (Supporting Solution Decisions)
- Develop a strong understanding of how data flows through the platform, including backend data structures, key system relationships, and processing logic
- Use SQL querying to investigate data, validate assumptions, troubleshoot issues, and support implementation decisions (no application coding required)
- Analyze inbound customer files to ensure completeness, accuracy, and alignment with solution and business requirements
- Identify data quality issues, edge cases, and inconsistencies, and recommend appropriate resolutions
- Evaluate how data structure and configuration choices affect downstream application behavior and customer experience
Integrations & Data Flow
- Support complex customer integrations, including iPaaS workflows (e.g., Workato) and file‑based integrations (SFTP)
- Review and validate file formats, data mappings, schedules, and integration logic to ensure reliable, scalable data exchange
- Partner closely with Engineering to clarify requirements, validate outcomes, and troubleshoot integration‑related issues without owning code development
- Assist with integration testing, go‑live support, and post‑implementation troubleshooting
- Help identify scalable and repeatable integration patterns across customers
Internal Enablement & Continuous Improvement
- Translate technical concepts into clear, actionable guidance for customers and internal implementation team members
- Contribute to implementation documentation, solution design guidelines, data validation standards, and best practices
- Work closely with Product, Engineering, and Implementation leadership to surface risks, gaps, and improvement opportunities
- Provide feedback on recurring customer challenges to influence product enhancements and process improvements
Required Qualifications
- Bachelor’s degree
- 4+ years of experience in implementation consulting, solution consulting, technical consulting, systems analysis, or a similar role within a SaaS or enterprise software environment
- Strong analytical and problem‑solving skills, with the ability to connect business needs, system behavior, and data
- Working knowledge of SQL for data investigation and analysis
- Experience supporting integrations, including iPaaS tools (e.g., Workato) and/or SFTP file‑based data exchanges
- Experience validating, interpreting, and troubleshooting customer data
- Comfort engaging directly with customers in a consulting or advisory capacity
- Excellent communication skills, with the ability to explain technical concepts to non‑technical audiences
- Comfort operating in ambiguous, early‑stage, or evolving environments
- Experience working closely with Engineering teams without serving in a formal developer role
- Familiarity with implementation, onboarding, or professional services organizations
Preferred:
- Experience with UKG / Kronos (Pro WFM, Dimensions, or Workforce Central) in an implementation, solution consulting, integration, or system administration role
- Healthcare workforce management or HCM experience
- Prior involvement in solution design for complex implementations involving integrations and data‑heavy workflows
What We Offer:
- Free premium medical, dental, life and vision insurance
- Generous 401(k) match
- Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
- Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
- Celebrations! We hit our goals and reward ourselves
- Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
- Unlimited DTO — we believe in time off!
- Virtual yoga, meditation or boot camp classes offered daily
Compensation: Aya reasonably anticipates the pay scale for this position to be an annual salary of $110,000 to $130,000.
The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion.
Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click herefor our EEO policy.
